Customer Controller

3 months ago

Appleton, United Kingdom Culina Group Full time

Job Description

We are currently seeking a Customer Controller to join our Customer Service team at our Warrington site.

As a Customer Controller you’ll be the first point of contact for our customers, offering great contract support and customer service in a fast-paced, encouraging environment to provide a continuous professional service to Stobart customers. 

Shift Pattern:  Tuesday 6pm-2am, Wednesday-Friday 6pm,-6am. 

Salary: £26,416 per annum.

Key Duties of Customer Controller:

Answering enquiries for internal and external personnel.  Maintain a high level of customer focus. Ensuring all jobs are created into the Stobart in-house system for delivery as per your customer’s requirements: ensuring accuracy. Acting as a point of contact with the customer regarding any queries prior to collection or after the day of delivery. Grouping work together in the most efficient and cost effective way. Actioning all amendments within Stobart’s internal tracking system and recording them on the memo screen making the planning department aware when necessary. Organising return and redelivery movements with the customer following the agreed process applying the correct rates and job type ensuring we capture any ancillary charges. Liaising with the Forecasting and Planning departments regarding extra or short notice loads, and any additional costs if applicable. Completing daily/weekly/monthly KPI reports as required (including Daily Performance, Non Conformance and Volume reports) within specified deadlines.

Qualifications

As a Customer Controller you will possess the following skill, experiences and qualifications:

You’ll be an excellent communicator, with a strong knowledge of Microsoft systems. As well as being adaptable to an ever changing, fast-paced environment. You’ll thrive working under pressure and collaborating with a range of departments across the business, from Planning through to Forecasting. You’ll be responsive to customer enquiries and have the ability to problem solve and be solutions focused. A high level of flexibility, commitment and motivation is essential within this role.

Additional Information

As part of our drive to makeStobart a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

Annual Leave - Competitive holiday entitlement. Pension - We want colleagues to enjoy a comfortable retirement so we offer agreat contribution of 5 % employee and 3 % employer contribution. Wellness - Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year. Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses. Reward & Recognition – We recognise that employees have gone the extra mile via referral bonus', special recognition and long service awards. Everyday discounts - Via our benefit platform you will have access to 100's of retailer discounts for everyday savings Fitness - your wellbeing is important to us and being active is a great way to keep your body and your mind health. We have partnered with PureGym so you can save money on a no contract membership. 

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