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Administrator/Receptionist

2 months ago

London, United Kingdom Bupa Full time

Job Description:

Administrator / Receptionist

Bupa Chancery Lane Health Centre, London WC2A 1PP

Permanent - Part time, 24 hours per week

Shift time: 10.45am - 7.30pm / 9.15am - 6pm (45 minute lunch)

£27,650.00 pa pro rata + fantastic benefits

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

Role Overview

We’re looking for Administrator / Receptionist to join our team at our Chancery Lane clinic right in the heart of London. As a Receptionist, you’ll be the backbone of the clinic, turning your hand to a bit of everything to support the smooth operation of the Centre. If you’re an experienced Front of House Administrator with a strong focus and drive for world class customer service, then we’re keen to hear from you.

As a Receptionist, you’ll be the face of Bupa, and you’ll play a key role in making our customers visit to the Centre that bit more comfortable. It’s not all front of house though, you’ll also support with the back-office admin, ensuring they continue to receive a great service after leaving the clinic. It can be demanding at times, but with the support of your colleagues and your team leader you’ll be able to leave at the end of the day knowing you’ve made a difference to each and every one of our customers.

What you’ll do:

Work on reception, greeting customers and helping make their appointment as smooth and friendly as possible Support our clinical staff with preparation of client files and scanning documents, giving them the time to dedicate to their patients Perform day to day admin to assist with the operation of the site such as post, answering calls, emails, managing card transactions, invoices and delivery notes Liaise with clinical colleagues to ensure that client reports and correspondence are issued within required timeframes Ensure our facilities are well presented and provide a welcoming environment, resolving or escalating any issues when required

What you’ll bring:

Proven experience delivering exceptional, client focused customer service in person such as in retail, hospitality or in a similar role as a Receptionist Brilliant interpersonal and communication skills, able to quickly build rapport and put people at ease Great time management and flexibility, you’ll need to switch tasks and support where needed throughout your shift Excellent attention to detail, you’ll be doing a lot of administration, so you’ll need to have solid computing skills and an understanding of the various Microsoft office packages

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. 

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As an Administrator/ Receptionist you’ll be eligible for: 

25 days holiday per year, pro rata to your contract. Access to a range of services to support your physical and mental wellbeing Fixed term benefits allowance Access to our confidential employee assistance programme Workplace pension Online discounts covering your everyday shopping, entertainment, eating out and more.