Case Coordinator

2 weeks ago

London, United Kingdom St Mungo's Full time

Are you looking for an opportunity to develop your skills and make a difference in helping to end homelessness and rebuild lives?

The St Mungo’s Pan London Rough Sleeping Teams provide a rapid response service, intervening to ensure no one needs to sleep rough. We are currently looking for a Case Coordinator to join our Somewhere Safe to Stay (SSTS) team in West London. The SSTS team aim is to provide a preventative service to support people in avoiding rough sleeping, or to get off the streets quickly and into suitable alternative accommodation.

In the role of Case Coordinator, you will:

  • Play a central role in coordinating the day to day case work of the team to ensure high quality personalised casework. You will
  • Work in partnership with local authorities, accommodation services, statutory and voluntary agencies to ensure that clients move on from the service into the appropriate accommodation with the correct support in place.
  • Provide line management, support and supervision to Assessment and Reconnection Workers.

In this non-shift role, you will work on site in Cromwell Road, West London within normal office hours Monday – Friday. However, on occasion you may be asked to work flexibly in order to support the team or a particular client on an evening or weekend. You may also be required to work across our triage hub, and other emergency hotel locations as required.

About you

We are looking for inspirational, committed individuals who have a genuine interest in supporting people to rebuild their lives. We encourage you to apply if you can demonstrate:

  • Your experience of communicating, liaising and negotiating with internal and external stakeholders.
  • Your experience of client case management and the ability to provide reconnection advice to clients experiencing homelessness.
  • The ability to manage complex behaviours and motivate staff and clients to achieve outcomes with a creative and person centred approach.
  • Good organisation and prioritisation skills with the resilience to achieve and meet agreed outcomes.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.  

Closing date: 10 am on 10 December 2024

Interview and assessments on: 18-19 December 2024

What we offer

  • Excellent Development and Growth Opportunities
  • A Diverse and Inclusive Workplace
  • Great Pay and Other Benefits

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