Onsite Service Engineer
1 month ago
Responsibilities and Duties
As part of our client's Managed Print Service, this role is to support and maintain devices within a specified client account across single/multiple locations. Utilising both remote monitoring software and incident management applications the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software).
Acting as our client's front-line representative, the Onsite Engineer will work with the wider company Account and Support teams to deliver benchmark levels of customer satisfaction through delivery of all contractual service levels.
Skills Required
Proven ability to deal with clients in a professional and courteous manner, both remotely and face-to-face Proven ability to understand technical faults and use problem solving techniques to resolve Experience of Apogee products, processes and support tools Proven knowledge and experience of basic networking, scanning and general IT Experience of resolving software issues Ability to follow both verbal and written instructions, and to follow procedures and processes. Sense of urgency when required to enable fast working to successfully meet deadlines. Ability to work under pressure, handling multiple tasks to ensure timely completion of all aspects of the role Ability to organise workload to ensure maximum output is achieved whilst meeting customer requirements Proven ability to self-motivate and work either as part of an effective team or unsupervised Results oriented with an excellent record of success Able to logically examine and interpret information from different sources to develop a course of action Flexible approach to work and an ability to embrace change-
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