Onsite Service Analyst
4 weeks ago
Role Profile
Embrace Informa colleague end user experience and be the ambassadors of Group Technology Solutions & Services by providing excellent service delivery and possessing a ‘colleague first’ attitude and mindset.
Provide physical deskside 1st line support services in selected locations, providing onsite support to complement the remote centralised Service Desk service.
This role will focus on supporting the Curinos business within Informa as a priority, although when workloads permit, the role holder will operate alongside the larger Onsite Service Analyst team in London to pick up support tickets across the rest of the Informa Group divisions.
Reporting to the UK & EU Head of Onsite Support Services within the Service Management & Operations function - part of Technology Operations.
The activities of the deskside 1st line support function compliment those provided by the centralised Service Desk and are focussed on Incident and Request fulfilment where local on-site support is required.
These responsibilities include:
Be an escalation point for centralised Service Desk acting as technical experts focussed on improving colleague experience of technology Act as a single point of contact for colleagues providing information relating to wider Technology initiatives and channel queries or escalations through to the appropriate Technology functions Conduct remote site visits (rotational) for sites where dedicated on-site resources have not been provided Provide subject matter expert and knowledge transfer information to support the centralised Service Desk and associated automated services (shift left) Provide feedback to the centralised Service Desk on customer satisfaction, usage of tools, automation and the Incident resolution process Work with the centralised Service Desk on continuous improvement initiatives Provide concierge support at designated location(s) Conduct new starter inductions Provide Audio Visual and conference room support Resolve end point security Incidents when remote support tools are unable to do so Execute IT disposal activities for end user colleague devices Manage equipment inventory Assist with Merger & Acquisitions as required Act as project champions assisting with the deployment of new products and releases Provide consistent, timely and efficient on-boarding services for new starters Fulfil hardware requests with respect to equipment procurement, configuration and deployment Co-ordinate hardware break/fix activities Co-ordinate or fulfil engineer dispatch services Investigate connectivity issues where remote support is not possible or unable to resolve Provide colleague (end user) training for core PC & Mac applications Assist with reducing legacy ticket backlog processing and service level fulfilment asset management process and procedures are adhered to for end user colleague devices Assist with office moves activities and coordination
Qualifications
What we’re looking for
Essential Skills & Experience:
A minimum 3 to 5 years’ experience within an IT support role – ideally within a large organisation working to SLAs Ability to proactively seek out avenues of improvement for all services being provided Communicate well with all levels of the business including colleagues, management and VIPs Strong communication and interpersonal skills Motivated and personable with a strong work ethic Be able to provide training to new users and support team members Be able to work under pressureStrong experience of the following technologies required:
Service-Now or similar ITSM systemOffice 365 (email, Teams, SharePoint, OneDrive, Office)Windows 10 and Windows 11 operating systemsMac OSActive Directory & Azure Active DirectoryBasic Networking (TCP/IP)Microsoft System Center Configuration Manager (SCCM)Virtual and physical desktop supportHardware and software inventory systemsMobile Device support (including Smart phones and iPhone/iPad support)
Additional Information
Why work at Informa
Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:
Learning and development plan to assist with your career development 15 days PTO plus 9 national holidays, 4 days for volunteering and a day off for your birthday Competitive Benefits with 401k match Paid parental leave Work with a high quality of specialist products and service Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration ESPP - become a shareholder-
Onsite Service Analyst
4 weeks ago
London, United Kingdom Informa Full timeRole Profile Embrace Informa colleague end user experience and be the ambassadors of Group Technology Solutions & Services by providing excellent service delivery and possessing a 'colleague first' attitude and mindset. Provide physical deskside 1st line support services in selected locations, providing onsite support to complement the remote...
-
Onsite Service Analyst
2 weeks ago
London, United Kingdom Informa Full timeRole Profile Embrace Informa colleague end user experience and be the ambassadors of Group Technology Solutions & Services by providing excellent service delivery and possessing a 'colleague first' attitude and mindset. Provide physical deskside 1st line support services in selected locations, providing onsite support to complement the remote...
-
2nd Line Service Desk Analyst
4 weeks ago
London, United Kingdom Senitor Associates Full time2nd line Service Desk Analyst - Onsite - W1 My client is a well-established IT Provider are searching the market for a talented engineer to support high value clients in London You will be primarily dealing with 1st line IT support issues. This is a really exciting time to join my client's team. The organisation is growing quickly, with plenty of...
-
Senior Analyst Relations Manager
1 week ago
London, United Kingdom Starsight | Analyst Relations Full timeCompany Description.nStarsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. We provide growth and scale companies with strategic expertise and hands-on tactics to enhance their analyst relations. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional results...
-
Senior Analyst Relations Manager
3 weeks ago
London, United Kingdom Starsight | Analyst Relations Full timeCompany Description.nStarsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. We provide growth and scale companies with strategic expertise and hands-on tactics to enhance their analyst relations. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional results...
-
Senior Analyst Relations Manager
1 month ago
London, United Kingdom Starsight | Analyst Relations Full timeCompany Description.Starsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. We provide growth and scale companies with strategic expertise and hands-on tactics to enhance their analyst relations. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional results...
-
Senior Analyst Relations Manager
1 week ago
London, United Kingdom Starsight | Analyst Relations Full timeCompany Description.Starsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. We provide growth and scale companies with strategic expertise and hands-on tactics to enhance their analyst relations. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional results...
-
Desktop Support Analyst
4 weeks ago
London, United Kingdom Reed Full timeDesktop Support Analyst / 2nd Line Support Technician / IT Technician / IT Support Engineer / IT Service Engineer / IT Service Desk Technician / Helpdesk Engineer / IT Support Technician / Support Technician / Technical Support / IT Support / IT SystemsEngineer / IT Systems Support / Desktop Support / Second Line Support **Desktop Support Analyst | 2nd Line...
-
Onsite Technical Support Analyst
1 week ago
London, Greater London, United Kingdom Marsh McLennan Full timeOnsite Technical Support Analyst (1st/2nd Line) – Marsh – LondonThe company: MarshMarsh is a leader in insurance broking and innovative risk management solutions, we help clients succeed by defining, designing, and delivering innovative industry-specific solutions that help them effectively manage risk with over 35,000 colleagues operating in more than...
-
Onsite Technical Support Analyst
3 weeks ago
London, Greater London, United Kingdom Marsh McLennan Full timeOnsite Technical Support Analyst (1st/2nd Line) – Marsh – LondonThe company: MarshMarsh is a leader in insurance broking and innovative risk management solutions, we help clients succeed by defining, designing, and delivering innovative industry-specific solutions that help them effectively manage risk with over 35,000 colleagues operating in more than...
-
IT Service Analyst
1 day ago
London, United Kingdom BFV Service GmbH Full timeWho we are Here at MHA, we take the time to create great relationships with our clients to become not just their trusted advisers, but valued partners that face the future together. As a Top 15 firm of chartered accountants, tax and business advisers, we work in partnership with clients ranging from entrepreneurs and individuals to multi-national...
-
Finance Analyst
4 weeks ago
London, United Kingdom Air Charter Service Full timeCompany Description Are you looking for a new role within accounts and have what it takes to thrive in a growing global organisation? If the answer is yes, then read on... Air Charter Service are the number one charter broker and we currently have an exciting opportunity for a detail orientated and driven Finance Analyst to join the dynamic team here in...
-
Service Analyst
4 weeks ago
London, United Kingdom Circle Recruitment Full time**Service Take-On Analyst** **From £ 300 - £ 400 p/d - inside IR35** **Hybrid Multiple Locations** **6-months** We are seeking a Service Take-On Analyst for our government client. The role is hybrid, based between 2 days a week onsite and the remainder of the week working remotely. Office locations include Glasgow, London or Milton Keynes, as...
-
Service Analyst
2 days ago
London, United Kingdom Circle Recruitment Full time**Service Take-On Analyst** **From £ 300 - £ 400 p/d - inside IR35** **Hybrid Multiple Locations** **6-months** We are seeking a Service Take-On Analyst for our government client. The role is hybrid, based between 2 days a week onsite and the remainder of the week working remotely. Office locations include Glasgow, London or Milton Keynes, as...
-
London, United Kingdom Reed Technology Full timeOur public sector client based in London require an IT Support Analyst for a 2 month contract covering July and August, you must be available for the entire duration of those months. There is chance of possible extension going into September or this role may need to other types of long term opportunity with our client.IT Support Analyst-Full Time Onsite-No...
-
London, United Kingdom Reed Technology Full timeOur public sector client based in London require an IT Support Analyst for a 2 month contract covering July and August, you must be available for the entire duration of those months. There is chance of possible extension going into September or this role may need to other types of long term opportunity with our client. IT Support Analyst-Full Time Onsite-No...
-
London, United Kingdom Reed Full timeOur public sector client based in London require an IT Support Analyst for a 2 month contract covering July and August, you must be available for the entire duration of those months. There is chance of possible extension going into September or this role may need to other types of long term opportunity with our client. IT Support Analyst-Full Time...
-
London, United Kingdom Reed Full timeOur public sector client based in London require an IT Support Analyst for a 2 month contract covering July and August, you must be available for the entire duration of those months. There is chance of possible extension going into September or this role may need to other types of long term opportunity with our client. IT Support Analyst-Full Time...
-
London, United Kingdom Reed Full timeOur public sector client based in London require an IT Support Analyst for a 2 month contract covering July and August, you must be available for the entire duration of those months. There is chance of possible extension going into September or this role may need to other types of long term opportunity with our client. IT Support Analyst-Full Time...
-
Finance Analyst
4 weeks ago
London, United Kingdom Air Charter Service Ltd Full timeAre you looking for a new role within accounts and have what it takes to thrive in a growing global organisation? If the answer is yes, then read on… Air Charter Service are the number one charter broker and we currently have an exciting opportunity for a detail orientated and driven Finance Analyst to join the dynamic team here in our London HQ. Job...