Front Office Manager

4 weeks ago

London, United Kingdom Accor Full time

Company Description

Join  us at Accor,  where  life pulses  with  passion ​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is  a  work  of  heart , ​
Join  us and  become  a  Heartist ®.


Job Description

Our new Front Office Manager will oversee the smooth operations of the front of house services, contribute in achieving the department’s targets and motivate and train staff to the highest standards of guest care, welcome and quality service.

Main responsibilities:

-Manage day-to-day operations, ensuring quality standards are meeting the expectations of the customers on a daily basis.

- Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met.

- Ensure that good communication among the team and other departments.

- Coverage of Duty management shifts

- Exceed the departmental targets


Qualifications
High level of Microsoft office proficiency. 2 years of experience within a leadership role in Front Office. Impeccable communication, presentation and interpersonal skills. Ability to multi-task, effectively prioritise and execute tasks in a high pressure environment.
Additional Information

Benefits:

Benefit from a free one- or two-day break in another Accor property in the UK each year.  Employee discounted rates in Accor Hotels worldwide.  Excellent training and development opportunities within the hotel and throughout Accor worldwide.  Complimentary meals on duty.  Recommend a Friend bonus. Cycle to Work Scheme. Further discounts in Accor properties worldwide, brands include Fairmont, Raffles, Sofitel, Pullman, MGallery, Novotel, Mercure and Ibis.

The successful candidate must have eligibility to work in the UK.

  • Front Office Shift Leader

    1 week ago

    London, United Kingdom Front Office Full time

    Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happiness as a Front Office Shift Leader! Here at the Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the lookout for...

  • Front Office Supervisor

    3 weeks ago

    London, United Kingdom Front Office - The Landmark London Full time

    The Landmark London is looking for you to be our **Front Office Supervisor!** Do you want to join an energetic and fun team that works hard and plays hard? If so, we would like you to come and join us as a **Front Office Supervisor **at The Landmark London. We are located opposite Marylebone train and tube station and a short walk from Baker Street and...

  • Front Office Supervisor

    2 weeks ago

    London, United Kingdom Front Office - The Landmark London Full time

    The Landmark London is looking for you to be our **Front Office Supervisor!** Do you want to join an energetic and fun team that works hard and plays hard? If so, we would like you to come and join us as a **Front Office Supervisor **at The Landmark London. We are located opposite Marylebone train and tube station and a short walk from Baker Street and...

  • Front Office Graduate

    2 weeks ago

    London, United Kingdom Front Office - The Landmark London Full time

    The Landmark London is looking for you to be our **Front Office Graduate!** Do you want to join an energetic and fun team that works hard and plays hard? If so, we would like you to come and join us as a **Front Office Graduate **at The Landmark London. We are located opposite Marylebone train and tube station and a short walk from Baker Street and Edgware...

  • Front Office Supervisor

    5 days ago

    London, United Kingdom Front Office - The Landmark London Full time

    The Landmark London is looking for you to be our **Front Office Supervisor!** Do you want to join an energetic and fun team that works hard and plays hard? If so, we would like you to come and join us as a **Front Office Supervisor **at The Landmark London. We are located opposite Marylebone train and tube station and a short walk from Baker Street and...

  • Front Office Graduate

    2 days ago

    London, United Kingdom Front Office - The Landmark London Full time

    The Landmark London is looking for you to be our **Front Office Graduate!** Do you want to join an energetic and fun team that works hard and plays hard? If so, we would like you to come and join us as a **Front Office Graduate **at The Landmark London. We are located opposite Marylebone train and tube station and a short walk from Baker Street and Edgware...

  • Front of House Graduate

    3 weeks ago

    London, United Kingdom Front Office Full time

    Are you a dynamic and ambitious individual with a passion for the luxury hospitality industry? If you are ready to embrace a journey of growth and development, we invite you to submit your resume! Elevate your career by joining our independently owned hotels as a **Front of House Graduate, **and you will start your progression towards becoming a valuable...

  • Night Front Office Clerk

    2 weeks ago

    London, United Kingdom Front Office - The Landmark London Full time

    The Landmark London is looking for you to be our **Night** **Front Office Clerk**! Do you want to join an energetic and fun team that works hard and plays hard? If so, we would like you to come and join us as a **Night** **Front Office Clerk** at The Landmark London. We are located opposite Marylebone train and tube station and a short walk from Baker...

  • Front Office Supervisor

    6 days ago

    London, United Kingdom Clayton Hotel London Wall - Front Office Full time

    **Front Office Supervisor - Clayton Hotel London Wall** We have a fantastic new vacancy for Front Office Supervisor in the excellent Clayton Hotel London Wall We are looking for a talented individual with experience in management within the hospitality industry. **Why Dalata and the Clayton Hotel London Wall** Dalata Hotel Group are the most successful...

  • Guest Relations Officer

    2 weeks ago

    London, United Kingdom Front Office Full time

    Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happy team as **Guest Relations Officer**! Here at Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the lookout for...

  • Front Desk Intership

    2 months ago

    London, United Kingdom Bulgari Hotel London - Front Office Full time

    Located in Knightsbridge on the edge of Hyde Park, Bulgari Hotel London is both a haven of calm in the centre of the city and yet under a minute’s walk from such landmarks as the famous Harrods department store. Since opening in 2012, Bulgari has set new standards among the luxury hotels of the British capital. Elegant contemporary architecture and...

  • Front Desk Intership

    2 days ago

    London, United Kingdom Bulgari Hotel London - Front Office Full time

    Located in Knightsbridge on the edge of Hyde Park, Bulgari Hotel London is both a haven of calm in the centre of the city and yet under a minute’s walk from such landmarks as the famous Harrods department store. Since opening in 2012, Bulgari has set new standards among the luxury hotels of the British capital. Elegant contemporary architecture and...

  • Casual Switchboard Operator

    1 week ago

    London, United Kingdom Front Office Full time

    **#Join Our Happiness** Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happy team as **Casual Switchboard Operator**! Here at Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always...

  • Switchboard Operator

    2 weeks ago

    London, United Kingdom Front Office Full time

    **#Join Our Happiness** Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happy team as **Switchboard Operator**! Here at Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the...

  • Switchboard Operator

    2 days ago

    London, United Kingdom Front Office Full time

    **#Join Our Happiness** Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happy team as **Switchboard Operator**! Here at Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the...

  • Receptionist

    2 weeks ago

    London, United Kingdom Front Office Full time

    **#Join Our Happiness** Are you the type of person who gets out of bed on the right side daily? If so, we’d like you to come and join our happiness as Receptionist. Here at Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the lookout for...

  • Casual Receptionist

    1 week ago

    London, United Kingdom Front Office Full time

    **#Join Our Happiness** Are you the type of person who gets out of bed on the right side daily? If so, we’d like you to come and join our happiness as Receptionist. Here at Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the lookout for...

  • Hotel Concierge

    1 week ago

    London, United Kingdom Front Office Full time

    **#JoinOurHappiness** Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happiness as a **Concierge **within our Front Office Team! Here at the Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude....

  • Hotel Concierge

    1 week ago

    London, United Kingdom Front Office Full time

    **#JoinOurHappiness** Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happiness as a **Concierge **within our Front Office Team! Here at the Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude....

  • Front Office Supervisor

    2 weeks ago

    London, United Kingdom Number 16 Hotel - Front of House Full time

    We have an exciting opportunity for a Front Office Supervisor to join our highly successful team here at our Number 16 Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate...