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Front Office Manager

1 month ago

London, United Kingdom Accor Full time

Company Description

Join  us at Accor,  where  life pulses  with  passion ​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is  a  work  of  heart , ​
Join  us and  become  a  Heartist ®.


Job Description

Our new Front Office Manager will oversee the smooth operations of the front of house services, contribute in achieving the department’s targets and motivate and train staff to the highest standards of guest care, welcome and quality service.

Main responsibilities:

-Manage day-to-day operations, ensuring quality standards are meeting the expectations of the customers on a daily basis.

- Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met.

- Ensure that good communication among the team and other departments.

- Coverage of Duty management shifts

- Exceed the departmental targets


Qualifications
High level of Microsoft office proficiency. 2 years of experience within a leadership role in Front Office. Impeccable communication, presentation and interpersonal skills. Ability to multi-task, effectively prioritise and execute tasks in a high pressure environment.
Additional Information

Benefits:

Benefit from a free one- or two-day break in another Accor property in the UK each year.  Employee discounted rates in Accor Hotels worldwide.  Excellent training and development opportunities within the hotel and throughout Accor worldwide.  Complimentary meals on duty.  Recommend a Friend bonus. Cycle to Work Scheme. Further discounts in Accor properties worldwide, brands include Fairmont, Raffles, Sofitel, Pullman, MGallery, Novotel, Mercure and Ibis.

The successful candidate must have eligibility to work in the UK.

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