Patient Services Advisor

2 weeks ago

Scarborough, United Kingdom Haxby Group (Scarborough) Full time

Job summary

PREVIOUS APPLICANTS NEED NOT APPLY

Are you looking for a more fulfilling career? One that gives you a sense of achievement knowing that each day you are helping people access the healthcare that they need?

If this sounds like you, we have the perfect opportunity for you

We are looking for individuals who to join our Patient Services Team who:

Are enthusiastic and self-motivated Are able to use their initiative Excellent communicators, both written and verbal Are able to listen and empathise Are keen to learn and develop Demonstrate attention to detail Can be flexible and adaptable Are competent with IT

Main duties of the job

In the role of Patient Services Advisor, you will receive, assist, and direct patients in accessing the appropriate services or healthcare professionals in a courteous, efficient, and effective way whether this be face to face or over the telephone. You will also undertake a variety of administrative tasks to assist with the smooth running of the practice.

In return you will receive:

Full induction and training plan Named direct Line Manager Long service rewards Generous holiday entitlement Wellbeing health plan Staff wellbeing group Ride to work scheme Uniform allowance Refreshments Support to develop your skills and career

About us

We are a leading primary care organisation that delivers high quality care from GP practices in York, Hull and Scarborough. Innovative and committed, we are at the forefront of developments within our field. We are well organised and deliver high quality care with a range of friendly and supportive staff.

Selection for Interview process

If you are applying through NHS Jobs, you will notice you are asked if you would like a guaranteed interview as part of the Two Tick disability scheme. Whilst this is an admirable government initiative, please be aware we are not signed up to this scheme. This is a question on the NHS jobs application form which is outside of our own control. Our own process ensures we consider candidates on the merit of their application only and we do not ask any questions regarding a disability as part of our selection process.

Job description

Job responsibilities

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the General Manager, dependent on current and evolving workload and staffing levels:

Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols. Maintaining and monitoring the Practice appointments system. Processing personal requests for appointments, visits and telephone consultations and ensuring patients are directed to the appropriate healthcare professional. Answer internal and external telephone calls when required. Participate in evening and Saturday morning working as per the standard rota. Processing and distributing incoming (and outgoing) mail. Taking messages and passing on information. Filing and retrieving paperwork. Processing repeat prescriptions in accordance with Practice guidelines. Assist the Team Leader with routine site maintenance and Health and Safety. Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers. Clear and re-stock consulting rooms as required. Dealing with samples. Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning. Ordering, re-ordering and monitoring of stationery and other supplies. Dealing with clinical waste. Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy. Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter. Helping to maintain hygiene control measures. Dealing with the front-desk administration and cash handling required for non-NHS work such as patients private insurance and medical reports. Person Specification

Competencies/Qualities/Attributes

Essential

An interest in primary care. Good communication (written and verbal). Work well under pressure. Able to work as a team member. Able to work unsupervised. Able to use own initiative. Be self motivated. Able to listen and empathise. Hard working and willing. Flexible and adaptable. Able to work according to changing need. Enthusiastic. Commitment to personal development.

Other

Essential

Able to work at the desired times. Flexibility of hours for cover. Good sickness record.

Desirable

Car driver/clean licence. Non-smoker.

Physical Requirements

Essential

Able to undertake the requirements of the post.

Desirable

Reliable. Flexible. Excellent attendance record.

Knowledge/Qualifications/Skills

Essential

Excellent customer service skills. Good administrative and organisational skills. IT literate with good keyboard skills. Excellent telephony skills. Understand and observe strict confidentiality.

Desirable

Customer service qualification. Skilled in office machinery use.

  • Service Advisor

    4 months ago

    Scarborough, United Kingdom A1 TYRE SERVICES LTD Full time

    We are currently looking for an experienced Service Advisor to keep up with the local demand. Within this role, you will be working as a part of an experienced workshop team, ensuring our vehicles are finished to the highest standard for our customers. **Responsibilities** - Meeting and greeting customers in a friendly and courteous manner throughout the...

  • Service Advisor

    3 months ago

    Scarborough, United Kingdom A1 TYRE SERVICES LTD Full time

    We are currently looking for an experienced Service Advisor to keep up with the local demand. Within this role, you will be working as a part of an experienced workshop team, ensuring our vehicles are finished to the highest standard for our customers. **Responsibilities** - Meeting and greeting customers in a friendly and courteous manner throughout the...

  • Patient Services Coordinator

    1 week ago

    Scarborough, North Yorkshire, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    About the RoleWe are seeking a highly motivated and organized individual to join our team as a Patient Services Coordinator. This is an exciting opportunity to work in a dynamic and supportive environment, providing exceptional patient care and support.Key ResponsibilitiesSupport the nutrition needs of patients, including coordinating meal times and ensuring...

  • Patient Services Coordinator

    1 week ago

    Scarborough, North Yorkshire, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    About the RoleWe are seeking a highly motivated and organized individual to join our team as a Patient Services Coordinator. This is an exciting opportunity to work in a dynamic and supportive environment, providing exceptional patient care and support.Key ResponsibilitiesSupport the nutrition needs of patients, including coordinating meal times and ensuring...

  • Patient Services Assistant

    11 hours ago

    Scarborough, North Yorkshire, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    About the RoleWe are seeking a highly motivated and caring individual to join our team as a Patient Services Assistant. This is an exciting opportunity to work in a dynamic and supportive environment, providing high-quality patient care and contributing to the smooth running of our wards.Key ResponsibilitiesAs a Patient Services Assistant, you will be...

  • Patient Services Assistant

    13 hours ago

    Scarborough, North Yorkshire, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    About the RoleWe are seeking a highly motivated and caring individual to join our team as a Patient Services Assistant. This is an exciting opportunity to work in a dynamic and supportive environment, providing high-quality patient care and contributing to the smooth running of our wards.Key ResponsibilitiesAs a Patient Services Assistant, you will be...

  • Patient Services Assistant

    3 weeks ago

    Scarborough, North Yorkshire, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    About the RoleWe are seeking a dynamic and enthusiastic individual to join our team as a Patient Services Operative at York and Scarborough Teaching Hospitals NHS Foundation Trust.Job SummaryThis is an exciting opportunity to work in a busy 30-bedded Respiratory ward, delivering care to respiratory patients. As a Patient Services Operative, you will play a...

  • Patient Service Assistant

    6 days ago

    Scarborough, North Yorkshire, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    About the RoleWe are seeking a dynamic and caring individual to join our team on Lilac Ward as a Patient Service Operative. As a key member of our team, you will play a vital role in delivering high-quality patient-centered care.Key ResponsibilitiesAssist with food service, including organizing patient menus, preparing and serving meals, and providing drinks...

  • Patient Service Assistant

    6 days ago

    Scarborough, North Yorkshire, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    About the RoleWe are seeking a dynamic and caring individual to join our team on Lilac Ward as a Patient Service Operative. As a key member of our team, you will play a vital role in delivering high-quality patient-centered care.Key ResponsibilitiesAssist with food service, including organizing patient menus, preparing and serving meals, and providing drinks...

  • Patient Services Assistant

    3 weeks ago

    Scarborough, North Yorkshire, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    About the RoleWe are seeking a dynamic and enthusiastic individual to join our team as a Patient Services Operative at York and Scarborough Teaching Hospitals NHS Foundation Trust.Job SummaryThis is an exciting opportunity to work in a busy 30-bedded Respiratory ward, delivering care to respiratory patients. As a Patient Services Operative, you will play a...

  • Patient Services Assistant

    1 week ago

    Scarborough, North Yorkshire, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    About the RoleWe are seeking a dynamic and enthusiastic individual to join our team on Beech Ward as a Patient Services Operative. This is an exciting opportunity to work in a busy 30-bedded Respiratory ward, delivering care to patients with respiratory conditions.Key ResponsibilitiesAssist with food service, including organizing patient menus, preparing and...

  • Patient Services Assistant

    1 week ago

    Scarborough, North Yorkshire, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    About the RoleWe are seeking a dynamic and enthusiastic individual to join our team on Beech Ward as a Patient Services Operative. This is an exciting opportunity to work in a busy 30-bedded Respiratory ward, delivering care to patients with respiratory conditions.Key ResponsibilitiesAssist with food service, including organizing patient menus, preparing and...

  • Patient Services Assistant

    3 days ago

    Scarborough, North Yorkshire, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    About the RoleWe are seeking a dynamic and caring individual to join our team on Beech Ward, a busy 30-bedded Respiratory ward that delivers care to respiratory patients.The successful candidate will assist with food service, including organizing and assisting patients with menus, preparing and serving meals, and providing drinks and snacks as needed.They...

  • Patient Services Assistant

    3 days ago

    Scarborough, North Yorkshire, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    About the RoleWe are seeking a dynamic and caring individual to join our team on Beech Ward, a busy 30-bedded Respiratory ward that delivers care to respiratory patients.The successful candidate will assist with food service, including organizing and assisting patients with menus, preparing and serving meals, and providing drinks and snacks as needed.They...

  • Patient Service Assistant

    1 week ago

    Scarborough, North Yorkshire, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    About the RoleWe are seeking a dynamic and caring individual to join our team on Lilac Ward as a Patient Service Assistant. As a key member of our team, you will play a vital role in delivering high-quality patient-centered care.Key ResponsibilitiesAssist with food service, including organizing menus, preparing and serving meals, and feeding patients as...

  • Patient Service Assistant

    1 week ago

    Scarborough, North Yorkshire, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    About the RoleWe are seeking a dynamic and caring individual to join our team on Lilac Ward as a Patient Service Assistant. As a key member of our team, you will play a vital role in delivering high-quality patient-centered care.Key ResponsibilitiesAssist with food service, including organizing menus, preparing and serving meals, and feeding patients as...

  • Patient Services Assistant

    6 days ago

    Scarborough, North Yorkshire, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    About the RoleWe are seeking a dynamic and caring individual to join our team on Beech Ward, a busy 30-bedded Respiratory ward that delivers care to respiratory patients.The successful candidate will assist with food service, including organizing and assisting patients with menus, preparing and serving meals, and providing drinks and snacks as needed.They...

  • Patient Services Assistant

    6 days ago

    Scarborough, North Yorkshire, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    About the RoleWe are seeking a dynamic and caring individual to join our team on Beech Ward, a busy 30-bedded Respiratory ward that delivers care to respiratory patients.The successful candidate will assist with food service, including organizing and assisting patients with menus, preparing and serving meals, and providing drinks and snacks as needed.They...

  • Patient Service Assistant

    3 days ago

    Scarborough, North Yorkshire, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    About the RoleWe are seeking a dynamic and caring individual to join our team on Lilac Ward as a Patient Service Operative. As a key member of our team, you will play a vital role in delivering high-quality patient care and supporting the nursing team in their daily tasks.Key ResponsibilitiesAssist with food service, including organizing menus, preparing and...

  • Patient Service Assistant

    3 days ago

    Scarborough, North Yorkshire, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    About the RoleWe are seeking a dynamic and caring individual to join our team on Lilac Ward as a Patient Service Operative. As a key member of our team, you will play a vital role in delivering high-quality patient care and supporting the nursing team in their daily tasks.Key ResponsibilitiesAssist with food service, including organizing menus, preparing and...