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Security Team Manager
2 months ago
To be the airport for everyone whatever your journey
Security Team Manager - Part time (16 hours)
1x 16hr permanent - fixed roster Saturday & Sunday 12:45-20:45
The Opportunity:
Are you our next Security Team Manager. We are looking for someone who can help us redefine what's possible for are our Security Operations team.
As part of our ‘Grow with Gatwick' initiative you'll be provided with plenty of training and support to ensure you're developing and growing your career.
The training period if successful will be Monday - Friday for 7 weeks in total completing the Civil Aviation Authority (CAA) Ground Security Operative (GSO), Ground Security Supervisor (GSS) and Digital National X-Ray Competence Test (DNXCT) initial training qualification and maintain competency at the required intervals stipulated by the regulator. These will all need to be successfully completed and passed.
Assessment centre will be on either the 5th or 7th August 2024.
What's the role?
Reporting into a Security Operations Manager, the Security Team Manager role is responsible for effective leadership of a team of Airport Security Officers across the airport campus, to drive performance and customer service, through motivating, coaching, and developing, and to deliver high levels of compliance and service as determined in the UK National Aviation Security Programme (NASP).
In this varied and interesting role, you will work collaboratively across the operation engaging with teams and stakeholders to maximise productivity through the leadership of people, process and systems that support the delivery of a compliant, efficient and effective service delivery operation at London Gatwick.
What you'll be doing?
Be expected to communicate and deliver clear goals, objectives and expectations for the team, managing their performance using strong team leadership skills. Be accountable for a team of direct (18+) and indirect (30+) operational security colleagues. Lead the team to deliver customer service, performance and compliance standards, through real time coaching, feedback and a clear understanding of the technical and behavioural performance standards required. Ensure timely and effective communication across a variety of stakeholders, being able to provide technical and operational expertise, support and knowledge. Involve the team in problem solving and innovation work to improve both the customer and the employee experience. Create and maintain a sense of team, both as a representative of the Security Business Unit and as a member of the wider London Gatwick workforce. Proactively and sensitively recognise and act when team members or team dynamics are changing. Provide an escalation and resolution route for any customer and stakeholder related issues in real time. Ensure the effective deployment of colleagues on duty across all airport posts and resource according to operational requirements based on the presentation of customers and stakeholders, whilst ensuring the team are fully compliant with regulated training. Respond, control and contain security incidents and issues that affects both London Gatwick and its stakeholders (e.g., Retailers, Ground Handling Agents and Airlines) in a timely manner, escalating where required. Maintain a strong and open security culture throughout London Gatwick through positive relationships with all stakeholders, completing compliance audits and identifying opportunities for improvement, ensuring responsibilities are understood and aiding timely and appropriate rectification, providing support where required.Do you have what we're looking for?
Good interpersonal skills with sound knowledge and understanding of working and engaging with Trade Unions whilst maintaining strong working relationships. Ability to provide friendly customer service in a high-pressure environment. Physical fitness; able to stand, sit, bend, and walk for the durations of a shift. Fluent in written and spoken English with excellent communication skills. Ability to multitask in a busy operational environment. Full colour vision and hearing that meets our standards. UK residency of three years with the right to work in the UK. You will be required to undergo pre-employment medical, criminal record, and counter-terrorism checks. Ability to lead and develop teams, and individuals, to support their improvement, growth and drive internal talent progression. Able to prioritise workloads and understand where delegation can be used versus where presence is required. Balance the needs of the business with those of the customer, while maintaining the morale of the workforce. Experience of leading a team is beneficial with good interpersonal skills essential.Please note this role will involve shifts.
What's it like to work here?
Our employees tell us that working here is something special and no day is like another. Along with a competitive salary our employees enjoy a range of personal, health and financial benefits, including:
What it's like to work at London Gatwick?
At London Gatwick, our people are our biggest asset. We want our people to thrive and have the best experience while working with us. We know we are all at our best when we feel comfortable and included.
We are an organisation that places diversity, equity and inclusion at its heart. Our aim: to create a place where everyone belongs and has a voice, and we recognise we all play an important role in our success.
Should you require any reasonable adjustments to be made as part of the application process please contact us directly.
Click apply to begin your journey, your way with London Gatwick.
