UK Transfer Manager

2 weeks ago

London, United Kingdom ALPADIA Language Schools SA Full time
Job Description

Join ALPADIA’s team to make Summer 2025 an unbelievable experience We are looking for highly motivated people, who have the ability to engage and inspire young students, and who are looking for an enriching and educational experience themselves. 

The Transfer Manager is expected to ensure the efficient management and smooth running of all Airport/Train Station student transfers. The Transfer Manager bears overall responsibility for meeting Alpadia’s ambition of successful student transfers, both arriving and departing the UK Language Camps. 

This will involve managing the performance of the Airport Representative Team, maintaining positive relationships with our transfer providers, quality controlling every aspect of transfers and completing all administrative tasks speedily and professionally. Our Airport Team are the first and last Alpadia staff members that students will encounter so a positive experience is paramount for maintaining Alpadia’s reputation. 

To achieve optimum management of the transfers, the Transfer Manager should ensure the following key responsibilities are carried out fully and competently.   

Key responsibilities:

  • Staff Management 

Manage all staff effectively and respectfully, considering their personal development and providing all necessary support, to ensure they contribute to a high standard of service for students arriving and departing. Lead meetings to drive performance and relay important messages. Lead and assist with the training and induction of staff members. Assist the regional manager with the performance management of staff in cases of deficient performance and disciplinary action.  

  • Student Management 

Safeguard and promote the wellbeing of all students in our care. Manage all student/parent/agent queries effectively and respectfully, following all Alpadia policies and rules, to ensure they enjoy and contribute fully to all aspects of Alpadia’s programme in a spirit of respect towards other students and staff.  

  • Communication  

Communicate effectively with all stakeholders in our camps, head office, transfer providers and customer care teams, ensuring that all find Alpadia to be a professional and respectful partner, parents/agents are kept fully up to date with all crucial elements of their student’s transfer with us via our Sales and Admissions team and your line managers are aware of all key developments in the process. 

  • Complaint Management 

Effectively manage and respond to student/parent/agent complaints in a professional and timely manner, conducting enquiries with the airport/camp teams where necessary. Collaborate with the UK Language Camps Manager, the UK Language Camps Area Managers and the Camp Management Teams to ensure we continuously improve our processes to avoid complaints in the future. 

  • Administration 

Ensure the administration, in terms of weekend departure/arrival data and UM details are well organised and delivered to partners on time to ensure the smooth running of the airport transfers and follow all Alpadia procedures and policies. Lead and contribute towards managing the airport transfer communication channels. Inform the Camp Management Teams of student departures each Friday in good time. 

  • Relationships 

Manage your working relationships professionally and sensitively, providing support and feedback to your Transfers Team. Work closely with our transfer providers to maintain our existing positive relationship. Nurture a positive team environment where employees feel supported and motivated to do their best.


Qualifications

Your skills:

Essential:

  • Management experience in junior education / learning
  • Experience in working at airports or train station in a similar position
  • Experience working with juniors 
  • Experience in a role involving organisation /travel/ education
  • Ability to manage a team of diverse personalities and skills
  • Professional experience in holiday course centres or similar structure
  • High sense of responsibility, organisation and initiative
  • Ability to multitask and overcome stressful situations
  • Ability to work under pressure, multi-task, prioritise tasks and meet tight deadlines
  • Ability to form and maintain appropriate relationships and personal boundaries with children and young people
  • A positive attitude to the use of authority and maintaining discipline
  • First Degree or similar
  • A high degree of IT competency - Outlook & MS Office (specifically Excel) 

Desirable:

  • Management experience in a summer school environment 
  • Managing multiple departments and teams 
  • Teaching qualification
  • Excellent English, with an additional European language 
  • Emotional resilience in working with challenging behaviours
  • Demonstrates an exceptional level of attention to detail
  • Management degree 
  • Safeguarding and Welfare experience with under 18s 


Additional Information

We offer you:

  • A developing and enriching summer experience
  • The chance to make long term connections and friends
  • Meaningful engagement with international students and the chance to give back
  • A sense of belonging with many returning staff members each year
  • Development of your social, relationship and leadership skills
  • Join a booming community of Alpadia staff members who return each year.
  • Start or continue your professional development (CPD) in a supportive coaching environment
  • An industry competitive salary
  • Role training and the opportunity for experiential learning throughout
  • An unforgettable experience in a dynamic atmosphere
  • Attractive bonus options for returners and the possibility of career progression

Location of our course centre and dates of commitment: 

  • Remote work
  • May 2025 - August 2025 (fixed term contract)

Miscellaneous: 

  • Typically a residential position with accommodation provided on site
  • We are committed to the safety and wellbeing of our students therefore all staff employed will be required to provide / undergo an Enhanced DBS check (and provide overseas conduct certificates where applicable)
  • Equality and diversity is part of our core purpose. Alpadia summer schools are for everyone. This applies to both our students and our brilliant team of staff.

How to Apply

Please apply with CV and cover letter. Please note, we have multiple roles available, and this vacancy will remain open until all positions are filled. We recommend that you apply at your earliest convenience. Only applicants invited to an interview will receive a reply.

Equal Opportunity Statement

At Alpadia Language Schools, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership. If as a disabled applicant (as defined under the Equality Act 2010) you would like to request that your application is considered under Guaranteed Interview Scheme (GIS) please let us know using this form.

 

 

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