Facilities Manager

2 weeks ago

Somerset, United Kingdom Ridge and Partners LLP Full time

Overview

Position Type: Fixed-term (12 months) Full-time

Compensation: Highly Competitive

We’re a built environment consultancy, helping our clients transform the quality and sustainability of the built environment. We are enabled by great people who are inspired and proud of what they do and respected for who they are.

At Ridge our people are the foundation of our success, and our greatest asset. Our people are what separate us, they drive our vision and embody our values. We offer not just a job, but a journey. We believe in commitment, and the value of a stable, flexible, long-term career path. We challenge our people to be the best they can be and help them grow with the right development.

As the Facilities Manager for our client, you will be responsible for the management of suppliers and contracts that underpin the services provided to the Facilities Management (FM) team, You will provide pivotal support and be the key interface between the Ridge and the client, and the client and their supply chain, ensuring customer centricity remains at the forefront of the suppliers’ motivations.

Role and Responsibilities

This is a varied role, where you’ll be providing day-to-day general client management tasks, with a particular focus on liaising with contractors, ensuring contract compliance, collecting and analysing performance metrics, audits, investigating customer issues across any contracted service, progressing service improvements with suppliers to deliver enhanced provision and/or performance, negotiating and resolving contractual issues, creating an end to end management of injected works (small works orders) and ensuring contracts continue to meet the client’s needs, while maximising value for money.

You’ll work closely with internal customers and stakeholders, managing requirements and ensuring the Facilities Management contracts fulfil these requirements in a timely, efficient and suitable manner. You will be the subject matter expert in all hard Facilities Management areas, providing cover for soft services and be the first point of escalation for all contractual issues, referring to Procurement colleagues.

Experience and Skills Required

Manage all facility management contracts, specifically Total Facilities Management contract Collection and analysis of performance metrics to ensure suppliers meet contractual obligations, including service level agreement targets Review of contracts to ensure that they continue to meet facility management needs and offer value for money Identification of supplier service improvement actions to deliver enhanced provision and/or performance Holding service review meetings with key suppliers to ensure that deliveries are in accordance with the contracted provision Verifying, challenging and approving the payment of supplier invoices Measuring the perceptions of how services are delivered and consumed to inform service improvement activities Acting as the point of escalation for issues relating to facility management contracts Reviewing all aspects of contractual performance to ensure that lessons are learned by both external and internal stakeholders Holding weekly meetings with contracted support Reporting any issues in a timely manner Negotiating with suppliers to resolve contractual issues Feeding into Statements of Requirement to ensure that ongoing support needs are satisfied Evaluating supplier submissions to ensure that third-party support provision is fit for purpose Regularly meeting with internal stakeholders, ensuring a firm understanding of their requirements and the fulfilment of these requirements Conducting regular surveys with the client’s staff to assess service and adjust facility management contracts Acting as focal point for all facility management hard service contracts and second point of contact for soft service contracts Assisting in the forecasting of the facility management budget Assisting in the forecasting of the facility management budget Conducting and approving Risk Assessments and Method Statements Providing reporting stats on FM contracts and suppliers as required Supporting the client with all facility management audit requirements Managing facility management intranet pages.

Experience and Skills Required

To thrive in this role, you’ll need the following essential skills:

Proven experience in Facilities Management with specialist knowledge of hard services Experience in managing a total facilities management contract SAP experience Good interpersonal skills to establish and maintain working relationships.

What’s in it for you?

Our people are our business – our vision is to be ever progressive, expanding our expertise and nurturing our talent through Quality, Innovation & Growth, to achieve our strategic outcomes:

Growth which fuels ideas and opportunity for all Purposeful and meaningful work Continual development and mentoring Empowerment, inclusivity and respect Happiness and enjoyment Openness, honesty and integrity Acting as one team

Your reward is focused on your total wellbeing, with a package to support all aspects of life. In addition to your salary, you can expect:

A healthy holiday balance of 25 days, plus bank holidays & the ability to buy / sell to suit you 3 days a year to give your time to others, volunteering for great causes An inclusive wellbeing offer: Financial – Life Assurance, Pension Scheme (3% Employee, 6% Employer), Income Protection, Salary Sacrifice Car Scheme, flexible choice of Critical Illness Insurance Physical – Free Private Medical Insurance, Doctor at Hand Private GP, Best Doctors, flexible choice of Dental Plan, Cycle to Work Scheme, GymFlex & Healthcare Cash Plan Mental – Mental Health First Aiders, by Unum A flexible approach to hybrid working, to suit both you & your team Tailored career development – focused on professional, personal and/or educational

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