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Soft Services Manager

2 months ago

Ilford Somerset, United Kingdom Bidvest Noonan Full time

The main purpose of the job is to provide a professional, comprehensive Facilities Management service to the client including management of all Cleaning and Security Services for busy shopping centre location in the heart of Ilford Town Centre.
Responsibility for the Soft Facilities Management for Exchange Shopping Centre
Line management responsibility for Duty Managers
Leading, coaching, developing, and mentoring to onsite cleaning and security teams
Strategic planning and innovation development to enhance services across service lines
Delivery of all client and contractor KPI and SLA targets
Management of operational budgets, with a focus on innovation and achieving more with less.
Support the Centre with the management of delivery of sub-contractor activity including health and safety and quality of works including Permit to Work and Compliance Checks
Ensure compliance with Health & Safety legislation and ensure site procedures are implemented and operated to, including high risk areas such as the roofs.
Lead an annual security and cleaning audit, and support centre accreditation audits.
Support the monthly delivery of a site risk advisory group (RAG).
Participate in Security Risk Assessments
Monitor staff performance, attendance, timesheets and overtime allocation, a key focus on building stability and continuity in the roster.
Ensure the overall effectiveness and efficiency of security, cleaning and customer care provision focussing on the Customer and Guest experience.
planning and training plans are delivered.
performance on a monthly basis.
Ensure close liaison with the local Police, Bid, Council and encourage communication and proactive engaged approach including threat and rough sleepers.
Deliver HR Management on site in relation with the HR team, ensuring any process and procedure.

Ability to communicate confidently, clearly, and effectively, orally and in writing.
Proven time management and organisational skills with excellent attention to detail.
Minimum 2 years’ experience at Management level
Minimum 2 years’ experience of facilities management within a retail environment
Relevant H&S Qualification (IOSH, NEBOSH etc.)
Excellent IT literacy skills in MS Outlook, Word, Excel and PowerPoint
Must be able to work on own initiative with a proactive and flexible attitude
Understanding of key facets in soft services management, including security and cleaning preferred.
Commercial and financial awareness, with good numerical and IT skills.