Programme Coordinator

4 weeks ago

Slough, United Kingdom Mars Full time
JOB DESCRIPTION

Job Description:

This role primarily involves two key areas of responsibility: Tech Guild Community Management (20-30%) and CMO Support (70-80%). In the Tech Guild Community Management aspect, the individual is tasked with implementing a strategy for the community aligned with business objectives, engaging with members to provide support and encouragement, creating relevant content, organizing events, monitoring community health, and managing conflicts. The CMO Support portion involves managing communication and training backlogs, prioritizing based on strategic impact, assisting in training assessment phases, designing and developing materials or courses using various tools, and supporting the launch of communication and training initiatives for smooth implementation and adoption.

What are we looking for?

Skills Required:

Business Acumen: Ability to prioritize value over data and connect with both business-side and technical stakeholders. Command Skills: Capacity to assertively manage requests and prioritize tasks effectively. Communication: Strong verbal and written communication skills for engaging diverse stakeholders. Project Management: Proficiency in planning, risk assessment, time management, budgeting, stakeholder communication, and problem escalation. Creative Thinking: Ability to innovate and generate new ideas for content and activities. Analytical Skills: Capability to collect, analyze, and utilize data to enhance outcomes. Technical Proficiency: Competence in utilizing relevant tools and platforms for communications, training, and community management. (MS Teams, SharePoint, SLIDO, MURAL, Articulate, PowToon, PPT, XLS)

Soft Skills:

Comfortable working in a remote team setting. Ability to navigate ambiguity and embrace a "fail forward" mentality. Openness to sharing ideas and receiving feedback. Confidence in enforcing established processes.

What will be your key responsibilities?

Responsibilities:

20-30% Tech Guild Community Management:

Implementing the strategy and plan for the community, aligned with business objectives.

Engaging with community members, providing support, feedback, and encouragement.

Creating and curating relevant content for the community.

Organizing and facilitating online and offline events and activities.

Monitoring and measuring the performance and health of the community.

Reporting insights to the CMO team with recommended actions/ideas.

Managing and resolving community issues or conflicts. (or escalating)

70-80% CMO Support:

Backlog and Prioritization Management:

Manage the backlog of communications and training requests.

Prioritize communications and training needs based on strategic alignment and business impact.

Support D&A Associates through Training Assess Phase:

Assist POs/PSLs in the Assess phase, including information gathering, persona creation, learner outcome creation, capability mapping, and format mapping.

Design and Development:

Design and develop communications and/or training materials and/or courses utilizing multiple tools including Articulate and Powtoon with ODDA CMO team

Launch Support:

Support the launch of communication and training initiatives, ensuring smooth implementation and adoption.

​ What can you expect from Mars?

Work with over 130,000 diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we’re striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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