Content Designer

4 weeks ago

Milton Keynes, United Kingdom Rightmove Full time

Title: Content Designer – Home Hunters

Department: Product Development - Design

City: London (Hybrid), Greater London, W1D 3QU

Location : Hybrid

Content Designer – Home Hunter

The role

As a member of the Experience Design team, you'll collaborate with user research, product and service design to partner with teams throughout the business. Together these specialisms design journeys which are communicated effectively, research backed, and launched with self-service support by design. 

Initially, you'll be embedded within Customer Experience (CX), playing a pivotal role in elevating the quality of content used to support our home hunters, renters, and buyers. After absorbing invaluable knowledge here, you’ll then support product designers and teams within product development.

Reporting to the Content Design Manager, you'll be based in our Soho London office 2 days a week, with frequent visits required to the Milton Keynes office.

What you’ll be doing

Auditing, re-writing, and creating content such as canned responses, Knowledge Base articles, and FAQs to help us speak clearly and meaningfully. Working with cross-functional product teams to create clear, scalable content, which minimises friction and future inbound. Leveraging our tone of voice and brand platform to achieve increasing consistency and alignment across user experiences. Supporting the creation of content models with your information architecture knowledge. Supporting the integration of content within our design system leveraged by product designers. Collaborating with user research, service design, and marketing to visualise touchpoint ecosystems and user journey mapping. Developing a strong understanding of our industry, home hunters, property professionals, and competitors.

We’re looking for someone who

Has a passion for making the process of renting, buying, selling, and moving easier through carefully designed words and content. Is a hands-on individual contributor and collaborative team player. Partners on any stage of the process which requires a content design lens: from user research, information architecture, user interface design, and embedding content strategically. Manages their time comfortably to deliver on multiple defined problem spaces in a fast-moving, agile environment. Balances the needs of multiple stakeholders to prioritise tasks and deliver to deadlines. Presents and interacts with critical thinkers confidently, evidencing their decision-making process. Understands user behaviour and business success through qualitative and quantitative data and user insights. Designs experiments to test different language approaches using user research tools. Proactively hunts out opportunities to impact a defined problem area. Finds new and innovative ways to use generative AI to think, plan, and write faster and better.

What you’ll bring to the role

Proven experience designing content within product development teams and leveraging audience-specific terminology with just enough brand personality across a user journey or task. Workshopping skills which bring together disparate stakeholders and SMEs to reach consensus. A passion for accessibility and inclusive design.  Marketplace experience is an advantage. As is experience of content governance tools such as Acrolinx, Grammarly, Ditto, or Frontitude.

About Rightmove 

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust and belief to make it happen.

We're home to the UK's largest choice of properties, and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market.

Despite this growth, we’ve remained a friendly, supportive place to work, with employee #1 still working here We’ve done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include:

Be approachable and appreciate what others do Make complex things as simple as possible Build great teams, because Rightmove is people Drive improvement, we can always be better Share early, honestly and often

We believe in careers that open doors, and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we’re a great place to work, we’re clearly doing something right

If all this has caught your eye, you may well be a Rightmover in the making...

What we offer

People are the foundation of Rightmove - We’ll help you build a career on it.

Cash plan for dental, optical and physio treatments Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes Hybrid working pattern with 2 days in office  Contributory stakeholder pension Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life Competitive compensation package  Paid leave for maternity, paternity, adoption & fertility Travel Loans, Bike to Work scheme, Rental Deposit Loan  Charitable contributions through Payroll Giving and donation matching  Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more

As an Equal Opportunity Employer, Rightmove will never discriminate on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.

At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.

Ultimately, we care much more about the person you are, and how you think and approach things, than a list of qualifications and buzzwords on a CV. Even if you can’t say ‘yes’ to all the above, but are smart, self-motivated and passionate about this role, then get in touch.

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