Content Designer

3 weeks ago

Milton Keynes, United Kingdom Rightmove Full time

Title**:Content Designer**

Department**:Product Development - Design**

City**:Milton Keynes**

Location **:Hybrid**

**The role**

**As a member of the Experience Design team, you'll collaborate with user research, product and service design to partner with teams throughout the business.**

**Together, these specialisms design journeys which are communicated effectively, research-backed, and launched with self-service support by design.**

**Initially you'll be embedded within Customer Experience (CX), playing a pivotal role in elevating the quality of content used to support our property partners. After absorbing invaluable knowledge here, you’ll then support product designers and teams within product development.**

**Reporting to the Content Design Manager, you'll be based in our Soho London office 2 days a week, with frequent visits required to the Milton Keynes office.**

**What you’ll be doing**
- Auditing, re-writing, and creating content such as canned responses, Knowledge Base articles, and FAQs to help us speak clearly and meaningfully.
- Working with cross-functional product teams to create clear, scalable content, which minimises friction and future inbound.
- Collaborating with customer support, B2B marketing, people development, and other SMEs to make sure our terminology and messaging align and resonate.
- Supporting the creation of customer content models with your information architecture knowledge.
- Supporting the integration of content within our design system leveraged by product designers.
- Collaborating with user research, service design, and marketing to visualise touchpoint ecosystems and user journey mapping.
- Developing a strong understanding of our industry, home hunters, property professionals, and competitors.

**We’re looking for someone who**
- Has a passion for customer service and internal systems.
- Is a hands-on individual contributor and collaborative team player.
- Partners on any stage of the process which requires a content design lens: from user research, information architecture, user interface design, and embedding content strategically.
- Manages their time comfortably to deliver on multiple defined problem spaces in a fast-moving, agile environment.
- Balances the needs of multiple stakeholders to prioritise tasks and deliver to deadlines.
- Presents and interacts with critical thinkers confidently, evidencing their decision-making process.
- Understands user behaviour and business success through qualitative and quantitative data and user insights.
- Designs experiments to test different language approaches using user research tools.
- Proactively hunts out opportunities to impact a defined problem area.
- Finds new and innovative ways to use generative AI to think, plan, and write faster and better.

**What you’ll bring to the role**
- Proven experience designing content within product development teams and leveraging audience-specific terminology with just enough brand personality across a user journey or task.
- Workshopping skills which bring together disparate stakeholders and SMEs to reach consensus.
- A passion for accessibility and inclusive design.
- Experience of content governance tools, such as Acrolinx, Grammarly, Ditto or Frontitude is an advantage.

**About Rightmove**

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust and belief to make it happen.

We're home to the UK's largest choice of properties, and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market.

Despite this growth, we’ve remained a friendly, supportive place to work, with employee #1 still working here We’ve done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include:

- Be approachable and appreciate what others do
- Make complex things as simple as possible
- Build great teams, because Rightmove is people
- Drive improvement, we can always be better
- Share early, honestly and often

We believe in careers that open doors, and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we’re a great place to work, we’re clearly doing something right

**If all this has caught your eye, you may well be a Rightmover in the making...**

**What we offer**

People are the foundation of Rightmove - We’ll help you build a career on it.
- Cash plan for dental, optical and physio treatments
- Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan
- 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes
- Hybrid working pattern with 2 days in office
- C

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