Product Support Specialist
4 weeks ago
Why join Stryker?
We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine Learn more about our award-winning organization by visiting
Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Know someone at Stryker?
Be sure to have them submit you as a referrral prior to applying for this position. Learn more about our employee referral program
Product Support Specialist - Manual & Robotic - East Scotland
Position Summary:
To grow Stryker's Joint Replacement business by promoting Hip and Knee products to Orthopaedic Surgeons and
optimizing customer service, growing existing accounts through technical expertise.
The Product Support Specialist – Manual & Robotic provides clinical product support to end users along with
guidance and assistance during Mako surgical procedures.
Essential Duties & Responsibilities:
· Stryker Citizen always Demonstrates outstanding ethics. Treats customers and employees with respect,
represents the company in the best possible light.
· Knowledge: Communicates essential benefits of products and their clinical applications.
· Customer Service: Acts with integrity and reactively delivers on commitments within the required
timescales.
· Business Planning: Constructs a basic business plan with input from mentor/manager. Daily, weekly, and
monthly planning decided in partnership with mentor and RSM.
· Sales Skills: Develops rapport. Understands the importance of relationships in selling. Using open
questioning techniques to ascertain customer's needs and has good working knowledge of key brands to
open opportunities for the sales team to sell. Uses customer troubleshooting opportunities to grow and
protect the business.
· Commercial Awareness: Understands that there are multiple stakeholders in the decision-making process
and asks appropriate questions to identify the stakeholders.
· Discretion/Latitude/Impact: Work is closely supervised, and specific direction provided by more
experienced staff. Keeps supervisor informed regularly on status of work. Failure to achieve results can
normally be overcome without serious effect on revenue or budget.
· Achieve sales results in line with the annual sales target and KPI metrics
· Planning, prioritizing, and executing of required activities and customer support.
· Segmentation of the sales area and define a focus on the expansion of existing customers, as well as
support for growing customers together with the Sales Team
· Support/maintenance of existing customers to maintain customer satisfaction/quality and collaboration
with the Sales Team and other departments.
· Development of short and medium-term strategies in collaboration with the customer to
secure/strengthen the Stryker position.
· Good communication and negotiation on an equal footing with customers, using reasonable and
appropriate methods to ensure a profitable and sustainable relationship
· Market observations to strengthen own position and constant analysis of responsible area
· Address challenges with the customer and develop solutions (with support of RSM/Sales Team)
· Participate in in-house meetings to discuss organizational, development,
and business issues and enhance
relevant knowledge and skills
· Administration of IT based customer database/CRM-Tool
Clinical/Technical Expertise
· Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures.
· Train and guide surgeons and hospital staff in the use of Stryker’s Mako robot including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes.
· Use proprietary software to prepare pre-operative CT scans for assigned cases and assist surgeons in pre-operative implant planning, implant sizing and positioning.
· Troubleshoot and solve technical issues related to the robot independently or field escalation matters appropriately.
· Partner with Field Service team effectively to ensure technical issues are resolved and maintenance is delivered.
· Build knowledge of Stryker implants and instrumentation and mastery of the robot and its different applications in order to become a trusted “go-to” for all case coverage types (robotic and manual).
· Educate surgeons and staff on the clinical benefits of the robot and best practices with confidence, enthusiasm and respect.
· Complete Mako 101 and 201 training for all robotic-assisted surgery applications. Obtain certification for each application needed to perform independent case coverage.
· Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.
· Develop ability to competently cover complex primary and revision hip and knee procedures.
Key Talents / Skill Requirements
· Excellent communication skills with proficiency in spoken and written English. · Outgoing and persuasive manner and ability to deal with people who hold differing beliefs or values.
· Confidence and persistence.
· Patience and self-motivation.
· Analytical and planning skills.
· Flexible approach to work to adapt to changes.
· Strong teamwork and networking skills.
· Commercial and business awareness.
· Valid driving license.
· Ability and self-confidence to meet the customer on an equal footing to discuss medical and economic issues
· Sales Skills – challenge the customer · Assertiveness
· Service and solution oriented
· OR experience
· Learning skills – Ability to apply new skills at any time. Is open to new ideas. · Self-employment: High self-organization skills
· Willingness to travel
· Positive attitude, a "can do" solution orientated approach to succeed.
· Self-motivated, you take ownership of your work
· Collaborative partners, you build and leverage relationships to bring together ideas, data and insights to drive continuous improvements and ultimately to secure wins within your own team as well as in other teams/functions across the business.
· Teamwork is an integral part of this role.
· Goal Orientated, to thrive in this fast-paced environment you will stop at nothing to ensure you achieve your goals, keeping the patient/customer and their requirements squarely in focus, we want people who deliver safe and robust solutions.
· High Ethics & Integrity, we want you to win in the right way, that’s a fundamental building block of Stryker’s vision of being the most admired company in healthcare.
Qualifications/Experience:
· 0-1 years Sales experience with Diploma in related field. Higher Education advantageous.
· Market knowledge and Medical Background preferred
· First professional experience in sales of capital goods or consumables requiring explanation or many years
of experience in clinics / OR
About StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at
-
Application Support Specialist
3 months ago
Aberdeenshire, United Kingdom Red King Resourcing Full timeMy specialist Software Development Client are looking for an emerging Application Support Specialist to join their growing team and help delivery exemplary service on a range of Bespoke Applications. My Client are a Global organisation specialising in software development which are aligned to multiple industries. As part of a collective, My Client has some...
-
Product Design
2 weeks ago
Peterhead, Aberdeenshire, United Kingdom Score Group Full timeAbout the Role At an exciting time to join Score’s Engineering team, we are looking for a Product Support & Design Engineer. They shall also provide day-to-day support to the product overhaul departments including product technical and conformance issues and testing. Lead design projects for product re-engineering and improvement, working closely with...
-
Product Design
2 weeks ago
Peterhead, Aberdeenshire, United Kingdom Score Group Full timeAbout the Role At an exciting time to join Score’s Engineering team, we are looking for a Product Support & Design Engineer. They shall also provide day-to-day support to the product overhaul departments including product technical and conformance issues and testing. Lead design projects for product re-engineering and improvement, working closely with...
-
Product Support
2 weeks ago
Peterhead, Aberdeenshire, United Kingdom Score Group Full timeAbout the Role At an exciting time to join Score’s Engineering team, we are looking for a Product Support & Design Engineer. The position will play a pivotal role in driving the development of product improvement and manufacturing solutions from concept to market release for Gas Turbine and associated Auxiliary and Accessory products. They shall also...
-
Product Support
2 weeks ago
Peterhead, Aberdeenshire, United Kingdom Score Group Full timeAbout the Role At an exciting time to join Score’s Engineering team, we are looking for a Product Support & Design Engineer. The position will play a pivotal role in driving the development of product improvement and manufacturing solutions from concept to market release for Gas Turbine and associated Auxiliary and Accessory products. They shall also...
-
Lead Sales Specialist
3 weeks ago
Aberdeenshire, United Kingdom LANCESOFT LTD Full time**Title: Lead Sales Specialist** **Location: Aberdeen** **Duration: 12 months** **Hours: 37.5/week** **Roles and Responsibilities** Within a geographic area responsible for selling product(s), services, parts, solutions, or projects Handles standardized products with pre-defined options requiring simple client advice. Contributes to Prices and conditions...
-
Contract Specialist
2 weeks ago
Aberdeenshire, United Kingdom Texo Recruitment Full timeTEXO Recruitment are sourcing for a Contract Specialist on behalf of our external client for work in Aberdeenshire. The Contract Specialist role will be integrated into the Projects department with the purpose of providing commercial contracts advice to support pre and post-award activities through to a successful conclusion. Duties include: - Assist...
-
Contract Specialist
4 weeks ago
Aberdeenshire, United Kingdom Texo Recruitment Full timeTEXO Recruitment are sourcing for a Contract Specialist on behalf of our external client for work in Aberdeenshire. The Contract Specialist role will be integrated into the Projects department with the purpose of providing commercial contracts advice to support pre and post-award activities through to a successful conclusion. Duties include: - Assist...
-
Business Intelligence Commercial Specialist
7 days ago
Aberdeenshire, United Kingdom Fintech Recruitment Solutions Full timeOur client, a highly acquisitive business in the Energy sector are looking to integrate a new function into their business which will focus on the capture and effective usage of all historic and current data eminating from the various business units.A key role within this is that of Commercial Specialist, where you will play a vital role in conducting key...
-
Business Intelligence Specialist
7 days ago
Aberdeenshire, United Kingdom Fintech Recruitment Solutions Full timeOur client, a highly acquisitive business in the Energy sector, is looking to integrate a new function into their business which will focus on capturing and effectively using all historical and current data from the various business units.A key role within this team is that of the Business Intelligence Specialist who will specialise and focus on the...
-
2nd Line Support
3 weeks ago
Aberdeenshire, United Kingdom Red King Resourcing Full timeMy specialist Software Development Client are looking for an emerging 2nd Line Support Analyst to join their growing team and help delivery exemplary service on a range of Bespoke Applications. My Client are a Global organisation specialising in software development which are aligned to multiple industries. As part of a collective, My Client has some huge...
-
Production Operative
3 weeks ago
Aberdeenshire, United Kingdom Saint Gobain Full time**The Role** Do you already work in a manual role and want to join a company who focus on progression? Or looking for a complete career change? This could be the right role for you! At Scotframe we are looking for a Production Operative**,** **helping to deliver manufacturing support at our team in Inverurie Scotframe is one of 30 Saint-Gobain brand’s,...
-
Production Operative
3 weeks ago
Aberdeenshire, United Kingdom Saint Gobain Full time**The Role** Are you someone who is passionate about progressing your career, and having varied working days? If yes, then this role could be for you! At Scotframe we are looking for a customer focused individual to join us as a Production Operative**, **helping to deliver manufacturing support at our team in Inverurie Scotframe is one of 30 Saint-Gobain...
-
Production Operator, Glenglassaugh Distillery
3 weeks ago
Aberdeenshire, United Kingdom Brown-Forman Full timeCURRENT EMPLOYEES, CONSULTANTS, AND AGENCY PARTNERS: For best results, use Google Chrome to view this page. The Distillery Operator performs all production processes at The Glenglassaugh Distillery. The position requires self-managed, self-directed personnel with above average technical and people skills. The operator will be cross-trained in all aspects of...
-
Storekeeper Material Specialist
2 months ago
Aberdeenshire, United Kingdom Jefferson Wells Full time**Storekeeper** I am supporting a world leading Oil and Engineering Company based in Aberdeen who are seeking a Storekeeper to execute product and material handling and movement within warehouse in compliance with established policies, procedures, and standards they inspectand accept incoming shipments against supplier packing lists, ensuring items have...
-
HSE Specialist
1 week ago
Aberdeenshire, United Kingdom NOV Inc Full timeNOV are looking to recruit a HSE Specialist (in Aberdeen) to provide HSE support across two of our existing service center facilities, based in Altens and Portlethen. These facilities service a range of Downhole Drilling Tools, Borehole Enlargement Tools and Drill Bits. The successful candidate will have responsibilities to implement and manage new HSE...
-
Business Support Administrator
2 weeks ago
Aberdeenshire, United Kingdom Intertek Full timeIntertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification solutions for our customer’s operations and supply chains. Due to internal promotion, we now have an exciting...
-
1st Line Support Analyst
4 weeks ago
Aberdeenshire, United Kingdom Robert Half Full timeOverall Purpose of the Job: Our client who operates in the oil and gas industry is looking to expand their team by employing an IT Support Analyst to support their operations. To answer, resolve and/or escalate all calls routed through the Groups Help Desk system, providing courteous service to all Group IT customers both on the telephone and in person...
-
Product Technical Manager
1 month ago
Portlethen, Aberdeenshire, United Kingdom Thorpe Molloy McCulloch Recruitment Ltd Full timeCurrently recruiting for an experienced Product Technical Manager - Well Intervention on a permanent staff basis for a global Oil and Gas Service company based in Portlethen, Aberdeenshire. A degree of travel is expected to execute the objectives of the role. Supporting and guiding new program and/or product development and deployment with the Sales Team...
-
Product Technical Manager
1 month ago
Portlethen, Aberdeenshire, United Kingdom Thorpe Molloy McCulloch Recruitment Ltd Full timeCurrently recruiting for an experienced Product Technical Manager - Well Intervention on a permanent staff basis for a global Oil and Gas Service company based in Portlethen, Aberdeenshire. A degree of travel is expected to execute the objectives of the role. Supporting and guiding new program and/or product development and deployment with the Sales Team...