Solution Analyst

2 months ago

London, United Kingdom Bottomline Full time

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team

The Role:

The Solution Analyst is a player/coach role and is a key member of project and services teams who will work with Bottomline’s Financial Messaging customers to design and implement robust, scalable, and secure solutions that meet the business requirements of our clients. This role involves collaborating with various stakeholders, internal and external. 

How you will contribute:

Drive consistency and look for opportunities to improve efficiency in the practiceMetrics driven environment – understand revenue milestones, margins, utilization, etc.Focus on both customer delight and continuous seeking out of new opportunities to expand employee and customer relationshipsEscalation – Address team/individual issues before they become a problem Proactive Escalation – ensure leadership is aware of challenges that lead to large cost burden or extended time to revenueCollaborate with other Team Leads in Financial Messaging to develop/share best practicesDesign and execute technical delivery plan on the most complex projectsLearn and apply product knowledge to develop and create comprehensive architectural design documents that align with the business objectives and technical requirements.Risk Management – Proactively identify potential risks and issues in solution designs and develop mitigation strategiesPerformance Optimization - Ensure solutions are optimized for performance, scalability, and securityTechnology Evaluation - Stay up to date with emerging technologies and trends, and evaluate their potential impact on current and future projectsExpands knowledge - Translates creative ideas into plans or projects for the business; demonstrates a commitment to learn and develop self and others; takes accountability to ensure knowledge is retained and shared to advance organization capability and gain business advantageBuilds and reinforces customer relationships - Strengthens relationships by taking every opportunity to listen and respond to customers and adapt solutions to meet their needs; demonstrates and encourages customer focus in all relationships and activities

What will make you successful:

Conflict resolution experience - dealing with team dynamics, resolving conflicts, and team facilitating discussionsExperience or equivalent expertise in payments solutions analysis, technical program delivery, or a related fieldProven knowledge in the Financial or payments industryAdvanced knowledge of data fluency, including experience in handling large, diverse data sets and generating insights to drive business objectivesAble to demonstrate ISO 20022, FINPlus and SWIFT messaging, with experience in developing and interpreting data modelsConfiguration for SWIFT channels e.g. SWIFTNet FINPlus, Interact, FileAct, FINDemonstrated proficiency in payments technology platforms, including hands-on experience with major clearing market infrastructuresStrong technical writing skills, with a proven track record of translating complex information into clear and concise documentation for diverse stakeholder audiencesMust be a problem solver. Ability to research, analyze and provide a solution to newly identified issuesTeam focused with strong collaboration and communications skillsEmphasis on attention to detail and quality

Preferred qualifications, capabilities, and skills

Knowledge of High Value Payments Systems, Low Value Payments Systems, and Real Time Payment rails, e.g. CHAPS, SEPA, FPS, BACS, SIC IPSkilled in JIRA tooling to create and manage backlog of development stories and analysis tasks

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