Account Manager

4 weeks ago

Poynton, United Kingdom Coty Full time

ROLE SUMMARY

The main objective of Account Manager is to deliver overall sales objective in their account by meeting Coty’s customer service and sales standards. As well as ensuring in-store excellence of execution.

BENEFITS ON OFFER

Day off on your birthday Access to My Coty Shop with fantastic discounts Generous family and wellbeing support policies Private medical scheme Income protection Personal leave policies Maternity leave from 12 weeks-6 months

KEY ATTRIBUTES AND BEHAVIOURS

Provides quality Actionable Insight to area manager Is a master of knowledge on account Establish and maintain strong, effective relationships with key stakeholders Lives beauty – Deep understanding for the industry and luxury brands Executional excellence – Uncompromising focus on standards, attention to detail and protecting brand equity Ownership – Accountability as if your name was on the door Relentless and tenacious - always striving for the extra sale. Share and re-apply – Willing to learn from others and share success Collaborates easily with others and adapts to different working styles Able to effectively listen, influence and persuade Maximizes time productively Adapts to changing priorities as needed is flexible and accountable Empowered to use initiative Is resilient and adapts to new challenges Actively takes charge of self-development and performance growth For beauty brands – A proven experience in beauty with a high level of make-up artistry

KEY ACCOUNTABILITIES

Sales and Customer Service

Achieve monthly sales targets Maintain company benchmarks on ASP, Sales Mix and Split Distribution of targets daily, weekly, monthly Deliver Coty’s customer service ceremony with every customer Build relationships with customers to influence and sell Consistently upsell

Excellence of Execution

Lead by example be a brand ambassador, protecting the equity for Coty brands Keep updated on We Live Beauty and mandatory Coty Academy Be fully aware of all company and retailer initiatives relevant to your account Follow all company merchandising guidelines on both permanent and promotional space Accurately complete month end and payroll within set guidelines and time limits, including any required feedback Commercial awareness – Coty business performance, competitor activity and market share Plan and execute customer eventing ensuring brand equity Adhere to Company uniform and grooming guidelines Work within the retailer Code of Conduct guidelines and KPIs at all times Escalate any issues to Area Manager

Team working

Strong working relationships with the Coty instore team Manage and welcome agency staff as part of the team Develop effective working relationship with mobile consultants Grow networks with the wider Coty team within your area Maintain excellent communication with the Area Manager Develop and maintain relationships with retailer staff and management Be available for ad-hoc mentoring new managers to the business

Technical Processes

Use of ipad for email, reporting and VM guidelines Control of ipad and Coty passwords Use of MCT – Holidays, sickness, payslips.

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