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Apprentice Receptionist

3 months ago

Norwich, United Kingdom Norfolk and Norwich University Hospital Full time

Job summary

*This is a fixed term contract for 14 months* We as a Trust encourage and support your progression beyond your Apprenticeship and will be here to help

We are very proud of our Apprentice success rates, with 92% of Apprentices successfully obtaining a substantive post within the Trust at the end of their Apprenticeship contract, and 98% of Apprentices having further plans in place following their Apprenticeship going on to further education, joining the NNUH staff bank or obtaining employment at another organisation.

Apprenticeship Eligibility Criteria:

All applicants must be:

Aged 16+ Resident in the UK/EEA for the last three consecutive years Must not have a qualification in a similar subject at the same level or above Must not be in any form of formal government-funded education upon the start of their apprenticeship

Qualifications and Skills Required:

Good general standard of education 4 GCSE's at Grade D/3 or above (or equivalent) subject to the job specification Good standard of literacy and numeracy Good communication and interpersonal skills Good IT skills

Full time: hours per week

Main duties of the job

The Oncology and Haematology Directorate consists of Outpatients within the Colney Centre, Weybourne, and Chemotherapy and Radiotherapy treatment areas. The department has a year-on-year increase in new referrals and treatments and has expanded the radiotherapy and chemotherapy treatment areas.

We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS. You will develop new skills and knowledge whilst working with an established team gaining valuable work experience and a recognized apprenticeship qualification.

You will be enrolled with a local education provider and will be required to complete your Level 2 Business Administration or Customer Service Program within the duration of the placement.

You will be working across both specialties to support the delivery of administration services including Reception duties such as greeting patients, handling telephone enquiries, accurate data input upon arrival and rebooking appointments as well as admin support for the Acute Oncology Haematology Service which includes duties such as typing, data input and appointment bookings.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH site Free 24-hours confidential counselling support On-site Nursery On-site cafes offering staff discounts Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Job description

Job responsibilities

To provide a support service to the technical, secretarial, medical and nursing staff of the Department. To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department. To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required. To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern. To keep a log of telephone enquiries in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate staff. To ensure appointment lists are maintained and prepared in readiness for clinical work. To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the Department until EDMS takes effect. To maintain a record of the transfer of notes to and from the Department. To understand the 18 Week Pathway, input the correct RTT codes and validate the patient pathway where appropriate. To liaise with Secretaries and other departments within the Trust as necessary to ensure case notes, X-rays and referrals are available for every patient attending an Out-patient Clinic.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Person Specification

Qualifications

Essential

4 GCSE's at D/3 or above (ideally to include Maths and English)

Experience

Desirable

Previous clerical work including data input

Skills

Essential

IT skills - accurate data input

Desirable

Customer care skills

Attitude, aptitude

Essential

Flexible - able to multi-task and prioritise Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion