Current jobs related to Client Services Executive - Brighton - Tillo

  • Client Services Executive

    4 months ago

    Brighton, United Kingdom Tillo Full time

    As a Client Services Executive at Tillo you'll be the voice of our customer, ensuring **best in class Service Delivery**, and making sure our clients feedback and requirements are fed to internal teams, for collaborative project planning and improvement of all of Tillo’s services You will join a world-class team in the business of making people smile. Our...

  • Senior Client Services Executive

    2 weeks ago

    Brighton, United Kingdom Tillo Full time

    DescriptionAs a Senior Client Services Executive at Tillo, you'll not only be the voice of our customer but a key leader within the team, driving process improvements, mentoring team members, and taking ownership of critical projects. You'll ensure best-in-class Service Delivery and proactively seek ways to enhance the experience of our clients, while...

  • Senior Client Services Executive

    2 weeks ago

    Brighton, Brighton and Hove, United Kingdom Tillo Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Client Services Executive to join our team at Tillo. As a key member of our Client Services team, you will be responsible for delivering exceptional customer service, leading projects, and driving process improvements.Key ResponsibilitiesLead projects within the Client Services team,...

  • Senior Client Services Executive

    2 weeks ago

    Brighton, Brighton and Hove, United Kingdom Tillo Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Client Services Executive to join our team at Tillo. As a key member of our Client Services team, you will be responsible for delivering exceptional customer service, leading projects, and driving process improvements.Key ResponsibilitiesLead projects within the Client Services team,...

  • Client Executive

    5 months ago

    Brighton, United Kingdom Aimée Willow Connex Full time

    Client Executive Relationship Management Crawley - South East, Brighton - South East The Role Responsibility for assisting the Portfolio Manager/s (PM) and portfolio team with risk and relationship management of the specific client portfolio (to include monitoring of all controls, collateral management and processing, client payments and liaising with...

  • Customer Service Executive

    4 months ago

    Brighton and Hove, United Kingdom First Recruitment Services Full time

    **Position**:Customer Service Executive - **Salary**: £21,225 - **Location**: Brighton Hybrid working with minimum 2 days a week in the office - **Hours**: Monday to Friday 9am - 5.30pm We are looking for a Customer Service Executive for this permanent and full time job where you will work with a professional and well-established company in their central...

  • Client Services Liaison

    2 weeks ago

    Brighton, Brighton and Hove, United Kingdom Tillo Full time

    {"h1": "Client Services Executive Role", "p": "At Tillo, we're seeking a skilled Client Services Executive to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service to our clients, ensuring their needs are met, and providing solutions to any issues that may arise.Key Responsibilities:* Liaise with...

  • Client Services Liaison

    2 weeks ago

    Brighton, Brighton and Hove, United Kingdom Tillo Full time

    {"h1": "Client Services Executive Role", "p": "At Tillo, we're seeking a skilled Client Services Executive to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service to our clients, ensuring their needs are met, and providing solutions to any issues that may arise.Key Responsibilities:* Liaise with...

  • Client Services Liaison

    4 days ago

    Brighton, Brighton and Hove, United Kingdom Tillo Inc Full time

    Client Services ExecutiveDepartment: OperationsEmployment Type: Full TimeLocation: BrightonReporting To: Ben CruttendenCompensation: £25,000 - £30,000 / yearDescriptionWe're seeking a proactive Client Services Executive to be the voice of our customer, ensuring their feedback and requirements are fed to internal teams and providing an exceptional customer...

  • Client Services Liaison

    4 days ago

    Brighton, Brighton and Hove, United Kingdom Tillo Inc Full time

    Client Services ExecutiveDepartment: OperationsEmployment Type: Full TimeLocation: BrightonReporting To: Ben CruttendenCompensation: £25,000 - £30,000 / yearDescriptionWe're seeking a proactive Client Services Executive to be the voice of our customer, ensuring their feedback and requirements are fed to internal teams and providing an exceptional customer...

  • Client Support Executive

    4 months ago

    Brighton, United Kingdom red robin recruitment Full time

    **Exciting Role as Client Support Executive in a Dynamic Financial and Insurance Advisory Firm** **Brighton | Permanent | £23,000 - £24,000** Dive into the financial services sector with a fast-paced, vibrant, growing firm in Brighton. This company provides an entrepreneurial culture paired with an impressive list of benefits and a clear path for career...

  • Private Client Legal Executive

    4 months ago

    Brighton, United Kingdom TN Recruits Full time

    **Are you an exceptionally experienced Private Client Legal Executive with a proven track record of delivering outstanding results?** *** **Do you thrive in an innovative working environment where you feel empowered and trusted?** *** **If so, Emma at TN Recruits Law has an exciting opportunity for you!** TN Recruits Law are currently working alongside...

  • Client Services Liaison

    7 days ago

    Brighton, Brighton and Hove, United Kingdom Tillo Full time

    About the RoleWe are seeking a highly skilled Client Services Executive to join our team at Tillo. As a key member of our Service Delivery team, you will be responsible for providing exceptional customer service and ensuring that our clients receive the best possible experience.Key ResponsibilitiesProvide timely and effective responses to customer inquiries...

  • Client Services Liaison

    7 days ago

    Brighton, Brighton and Hove, United Kingdom Tillo Full time

    About the RoleWe are seeking a highly skilled Client Services Executive to join our team at Tillo. As a key member of our Service Delivery team, you will be responsible for providing exceptional customer service and ensuring that our clients receive the best possible experience.Key ResponsibilitiesProvide timely and effective responses to customer inquiries...

  • Client Services Liaison

    4 days ago

    Brighton, Brighton and Hove, United Kingdom Tillo Full time

    About the RoleWe are seeking a highly skilled Client Services Executive to join our team at Tillo. As a key member of our Service Delivery team, you will be responsible for providing exceptional customer service and ensuring that our clients receive the best possible experience.Key ResponsibilitiesProvide timely and effective responses to customer inquiries...

  • Client Services Liaison

    4 days ago

    Brighton, Brighton and Hove, United Kingdom Tillo Full time

    About the RoleWe are seeking a highly skilled Client Services Executive to join our team at Tillo. As a key member of our Service Delivery team, you will be responsible for providing exceptional customer service and ensuring that our clients receive the best possible experience.Key ResponsibilitiesProvide timely and effective responses to customer inquiries...

  • Client Executive

    1 month ago

    Brighton, United Kingdom Close Brothers Group Full time

    OVERALL SUMMARYAt Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.Join Close Brothers Invoice Finance Team where you will provide...

  • Client Services Liaison

    2 days ago

    Brighton, Brighton and Hove, United Kingdom Tillo Full time

    About the RoleWe are seeking a highly skilled and proactive Client Services Executive to join our team at Tillo. As a key member of our Service Delivery team, you will be responsible for delivering exceptional customer service and ensuring that our customers have the best possible experience.Key ResponsibilitiesProvide timely and effective responses to...

  • Client Services Liaison

    2 days ago

    Brighton, Brighton and Hove, United Kingdom Tillo Full time

    About the RoleWe are seeking a highly skilled and proactive Client Services Executive to join our team at Tillo. As a key member of our Service Delivery team, you will be responsible for delivering exceptional customer service and ensuring that our customers have the best possible experience.Key ResponsibilitiesProvide timely and effective responses to...

  • Client Support Executive

    1 month ago

    Brighton, Brighton and Hove, United Kingdom Get Staffed Online Recruitment Full time

    Are you interested in a career in the banking sector? Do you have a passion for innovative business and sustainable technologies? If you possess excellent communication skills, strong organizational abilities, and a meticulous attention to detail, we would love to hear from you.Our client, a prominent player in the business banking arena, is offering an...

Client Services Executive

4 months ago

Brighton, United Kingdom Tillo Full time
DescriptionAs a Client Services Executive at Tillo you'll be the voice of our customer, ensuring best in class Service Delivery, and making sure our clients feedback and requirements are fed to internal teams, for collaborative project planning and improvement of all of Tillo’s services

You will join a world-class team in the business of making people smile. Our Platform connects our customers to rewards and incentives from 2000+ brands that people love, all via our seamless, easy-to-use API.

We're looking for a proactive individual who will be responsible for providing excellent customer service at every stage of the customer journey, handling customer queries and requests, actioning or escalating to the right person for resolution.
We’re the market leader in the UK and are active in a number of other markets including Europe, Australia and India. This year we will continue to expand our presence in the US as well as setting up operations in new countries
If successful, you will
  • Liaise with internal departments to find solutions to customer issues. 
  • Report on any key or recurring issues and working with the Account Management team and our suppliers to continuously improve the service we and our customers receive. 
  • Create helpful content for customers, including retailer specific guides and collateral.
  • Maintain Supplier documentation to ensure we always have up to date information on how to contact, and escalate issues. 
  • Work with our Engineering team to assess the impact and maintain our Status Page when incidents occur and escalate to suppliers to expedite the resolution where necessary. 

About youYou're a strong relationship builder, confident working with both internal and external stakeholders. You have some experience delivering technical support, solving problems and using systems such as Jira and Zendesk.

You're highly organised, and are able to manage multiple deadlines to ensure SLA's and KPI's are met. You take proactive ownership of tasks and shows initiative to find resolutions
Above all you're an excellent communicator who pays attention to the detail, even when working in a fast-paced environment. 
There's a few things that would help you stand out, but aren't essential (so please don't hesitate to apply even if you don't have these): 
  • Previous experience in delivering SaaS
  • Project management experience
  • Account Management/Commercial experience
  • Presentation skills 

BenefitsWe offer all our employees trust and empower our team to work with flexibility and autonomy. We’re a close-knit team and love working collaboratively, with our hybrid model, our team can come together at our fantastic office in Hove, but also focus in their own space. The Tillo team are a motivated bunch and we all work hard to push Tillo forwards, always innovating. We completely understand the importance of work/life balance and offer a supportive and collaborative working environment with the following benefits:
  • 26 days annual leave plus Bank Holidays
  • Annual Bonus Scheme
  • Designated Shares Options for all employees
  • Private healthcare
  • Enhanced Family Leave Policy
  • Quarterly staff engagement surveys - to listen and act on the employee voice.
  • Regular employee wellbeing activities, including company lunches and away days where we do everything from helping local charities to traditional team building activities
  • Retail discounts
  • Raising money for a charity outside of work? We’ll match your donation with our charitable matching contribution
  • Well stocked drinks fridge and snack cupboards
  • Cycle to work scheme
Tillo: people-centered, success-driven We're in the business of rewards and incentives, so we know a thing or two about the importance of giving back. We can't grow as a business without growing as individuals, so we are committed to providing a workplace where passionate, driven individuals can thrive. We value collaboration, trust, positivity, and a willingness to learn - only by working as a team will we reach our goals.