Sr. Client Manager, Commercial Risk-PEO-BKS Partners
1 month ago
This position is responsible for the management and service of accounts that consist of mostly large Professional Employer Organizations, (PEOs). This position would require knowledge of the underwriting process involving these types of clients. Including but not limited to working with and understanding the dynamics of loss analytics and forecasting to assist these clients in their endeavor to continue a successful operation. The mission is to be an integral part of the Commercial Lines team and partner with Advisors, Account Executives, Client Service Specialists, and others in the agency to deliver a high level of service. This individual would develop professional working relationships with the clients, insurance companies, and agency personnel to maintain accounts and promote a positive working environment.
Primary Responsibilities
Maintain client files in Agency Management System accurately and consistently; responsible for proper documentation of files and proper communication to all in accordance with company workflows, procedures, and best practices.Compose professional business correspondence via letter, email, and/or other means.Capable for performing accounting/math related functions including invoicing, premium allocation, and other tasks as necessary.Monitor claims as outlined by agency procedures. Communicate claims information to others in the agency and maintain up-to-date claims information in the system. Provide guidance and assistance to the insured in coordination with claims.Interact with others effectively by utilizing good communications skills, cooperating purposefully, providing information and guidance, as needed, to achieve the goals of the company.Attend and sometimes lead client meetings with the Team.Assist co-workers in responding to client inquiries or processing work, when needed.Manage the day-to-day activities of client accounts including, but not limited to policy review, changes and updates, contract review for certificates processing, preparing renewal documents, marketing and negotiating insurance programs, filing surplus lines, review leases, and financial statements related to the client’s insurance.Assists client inquiries via telephone and email, relaying information and follow up for timely service to the insured.Counsel and advise client on coverage and exposure, recommending and placing additional coverage, as needed.Cultivates strong relationships with insurance company partners and is responsible for knowing carrier requirements and attributes.Looks for opportunities to improve the firm, business segment and processes. Brings issues and discrepancies to the attention of appropriate leadership.Manages the renewal process for each client in accordance with company workflows, procedures, and best practices.KNOWLEDGE, SKILLS & ABILITIES:
Demonstrates effective presentation skills through both verbal and written communications.Intermediate to advanced knowledge of Microsoft Word, Excel, PowerPoint, and Outlook and ability to learn any other appropriate insurance company and firm software programs.Demonstrates the firm’s core values, exuding behavior that is aligned with the corporate culture.EDUCATION & EXPERIENCE:
Obtain and maintain a state insurance license(s), as required by the State Department of Insurance to provide risk management consulting or risk transfer solutions as necessary in states where the firm functions (or be willing and able to obtain all required licenses within the first 90 days of employment).5+ years of experience in a Commercial Client Manager role. Experience with PEOs or within the PEO Industry is preferable.OTHER:
Fast paced, multi-tasking environment.Travel as required.IMPORTANT NOTICE:
This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons.
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