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Safeguarding Administrator

4 months ago

Coventry, United Kingdom Coventry And Rugby GP Alliance Full time

Job summary

Job Title : Safeguarding Administrator

Organisation: Alliance Teaching Practices

Salary: £21,000 per year

WTE: (30 hours per week)

Term: Maternity Cover

Responsible: Group Practice Manager

Accountable to: Group Practice Manager

Coventry & Rugby GP Alliance (CRGPA)The Coventry and Rugby GP Alliance was established in 2015 as a private company limited by shares. The Alliance is wholly owned by Coventry and Rugby GP practices and represents 66 GP Practice shareholders covering approximately 440,000 patients.

We recognise that general practice is the heart of the health and social care system and is critical to have thriving, sustainable general practices that meet local peoples health needs and improving.

We describe our work in terms of Supporting, Innovating, Developing and Educating - we are on the of general practice and we have developed our Operational Plan for 2019/20 to describe what we are going to do over this year to ensure that we continue to high quality, accessible and responsive services for both practices and patients.

We have identified key areas that we will focus on to build upon and improve our existing services. These are our Strategic Priorities: Clinical Service Improvement & Delivery

Clinical Innovation

Primary Care Development Practice and Network Support

Training and Education

Integrated Care

Good Governance

Main duties of the job

Job Summary

The purpose of this role is to:

Provide administrative support particularly focusing on the delivery of the safeguarding local enhanced services within the Alliance.

Teaching PracticesKey Responsibilities

Prepare case conference reports and ensure timely sign off by the GP Lead

Prepare summaries of families to be reviewed by the Multi-Disciplinary Team (MDT) including information on mental health, addiction issues, domestic violence, alcohol use and missed hospital appointments

Take accurate minutes and ensure professionals are aware of their allocated actions

Circulate minutes of meeting to those attending and Head of Assurance

About us

Coventry & Rugby GP Alliance (CRGPA)

The Coventry and Rugby GP Alliance was established in 2015 as a private company limited by shares. The Alliance is wholly owned by Coventry and Rugby GP practices and represents 66 GP Practice shareholders covering approximately 440,000 patients.

Job description

Job responsibilities

CRGPA JOB DESCRIPTION

Read reports from case conferences and ensure actions are completed by the relevant professional

Compile and send out agendas to the MDT at least three days prior to the meeting

Work as part of the MDT alongside GP, Midwife, Health Visitor and School Nurse

Develop effective working relationships with midwives, health visitors, school nursing team, social care professionals

Work independently with support from the Practice Management Team and Lead GP

Liaise with other professionals to discuss cases including social care, midwifery and health visitors

Undertake a variety of administrative duties to assist in the smooth running of the service, including the provision of secretarial and clerical support to clinical staff and other members of the team Facilitate effective communication between patients, members of the primary health care team, primary care networks, secondary care and other associated healthcare agencies

Opening up/locking up of Alliance premises and maintaining security in accordance with organisational protocols

Processing telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing incoming (and outgoing) mail

Taking messages and passing on information

Filing and retrieving paperwork

Computer data entry/data allocation and collation; processing and recording information in accordance with the organisations procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Providing clerical assistance including word/data processing, minute taking, filing, photocopying and scanning

Monitoring and informing the Service Lead of requirement for stationery and other supplies

Keeping the working area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Identifying risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with the organisations procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Alert other team members to issues of quality and risk

Work effectively with individuals in other agencies to meet the organisational and patientsneeds

Effectively manage own time, workload and resources

Communicate effectively with other colleagues both internal and external

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

Person Specification

Qualifications

Essential

Educated to GCSE level or equivalent NVQ or equivalent in Administration/Customer Service

Desirable

ECDL or equivalent

Experience

Essential

Experience of Microsoft Office applications Experience of team working

Desirable

Customer service experience Working in a public reception environment Working with EMIS Previous receptionist experience Previous administration experience Experience of working within primary care