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Senior Sales Executive

2 months ago

Oxford, United Kingdom The Store Oxford Full time

The Store
Hotel is a new lifestyle luxury and boutique hotel set in the heart of Oxford.
We sit in the building of the historic department store and Oxford institution,
Boswells. Our 101-bedroom hotel will delight guests with a sense of curiosity
and wonder, reflecting the rich heritage of the building’s former life.



Our growing
team is already full of dedicated and passionate professionals working hard to
see The Store bring a new and refreshed luxury hotel experience to the city of
Oxford.



Does this role
appeal to you?



The purpose of this role is to convert individual; event,
mini-group and group enquires for The Store along with proactive sales designated
by the Director of Sales.



Through
effective communication you would be working closely with the Director of Sales
in ensuring a seamless, personalised and memorable guest experience.  You will qualify leads from varying sources to
ascertain business potential for groups and events for The Store. With the
Director of Sales, identify potential sources of new business (rooms, food
& beverage, spa and events) by analysing evidence of buyer activity in
competitor hotels, trade directories, sales leads and proactive research. Arrange
site inspections for prospective clients and prospect business. Issue contracts
and proforma invoices upon successful negotiation, including the calculation of
deposits and understanding cancellation policies.



Pro-actively
follow up on all prospect and tentative bookings, keeping the Director of Sales
informed as to the progress of all bookings. To be fully conversant with the
hotels Unique Selling Points, history, product, special rates and promotions
and all possible configurations of all sellable functions spaces.



To have a
comprehensive understanding of our competitive set of hotels to ensure
competitive awareness.



Liaise and
build strong, positive working relationships with all departments and external
suppliers. This role is varied and no day is the same.



These are the
behaviours and skills that we’re looking for:



Professionalism



Personable



Knowledgeable



Exceptional Customer Service



Adaptable



Reliable



 Previous experience in sales
in particular in a hotel setting will be essential, the ability to manage multiple priorities,
and a strong understanding of customer preferences are essential. Experience of using Opera
and Delphi are essential. 



Benefits 




  • 28 days
    annual leave (increasing to 33 days after 5 years’ service). 
  • Flexible
    rotas - we understand the importance of work life balance. 
  • Delicious
    and nutritious meals on duty. 
  • Ongoing
    training provided - both in house and external. 
  • Career
    progression and development - we invest in our people.     
      
  • £28,000 per
    annum + a 10% bonus based on performance.   
  • Discount
    with Experience Oxfordshire – Perks for Partners.
  • Royal
    Cars taxis 50% discount for our people.
  • 25% off
    spa treatments and thermal suite access. 
  • 50% off
    Oskia skincare products.
  • Family
    and Friends discount.
  • Fully
    equipped team canteen. 
  • Hospitality
    Rewards: access to health and wellbeing benefits, cashback, local perks
    (high street discount, restaurants, and Employee Assistance).
  • Refer a friend reward. 
  • Review rewards. 
  • Brand
    pillars - we have four pillars that we live and breathe everyday.
  • Opportunities
    to socialise and celebrate - birthdays, work anniversaries and big life
    moments 
  • Fundraising
    initiatives - we support the community and like to give back, in 2023 we
    walked for wellbeing supporting Hospitality Action and will be doing this
    again in 2024 
  • Go green
    - come and work with a company that are committed to creating a greener
    planet, by looking at how we can reduce our carbon footprint - we have a
    green team who ensure we are on track, come and play your part in that


We’ve got
4 Brand Pillars that will also help you thrive:



Legacy - The Store celebrates its rich
history as a beloved department store, in the heart of Oxford, and pays tribute
to the building’s past by carrying forward a legacy of enchanting guests with a
sense of delight and wonder.



Discovery - Like its predecessor, The Store
is a place of discovery, offering a myriad of spaces to explore and uncover,
from the luxurious spa to its diverse range of dining experiences, window
displays and seasonal pop-ups.



Innovation
- The Store is
more than just a hotel it’s a hub of innovation and change that constantly
seeks to improve the guest experience through varying design, evolving
installations and innovative food, drink and services.



Community
- As a former
pillar of the community, The Store remains committed to supporting and engaging
with the local community through various initiatives and events that bring
people together. 



 At
The Store, we value diversity. We are committed to providing an inclusive and
supportive environment as we believe diversity fosters a more innovative, creative,
dynamic, and nurturing culture. We are striving to create a culture that fully
represents our four brand pillars: Legacy, Discovery, Innovation and Community
– including all the communities we serve.



We are an
equal opportunity employer, and all applicants will be considered for
employment regardless of race, age, ethnicity, religion, sexual orientation,
gender, gender identity, family or parental status, or disability status.