Current jobs related to Reservations Agent - Brentford - Splendid Hospitality Group

  • Reservations Agent

    6 months ago

    Brentford, United Kingdom Splendid Hospitality Group Full time

    The Holiday Inn Brentford Lock nestled overlooking the scenic waterways of the Grand Union Canal. This four-star hotel is located in west London and has been created for comfort and style and offers a warm and welcoming service to all guests. The hotel has 6 modern meeting rooms and 134 en-suite bedrooms; it is the first in Europe to have a revolutionary...

  • Guest Service Agent

    2 days ago

    Brentford, United Kingdom Charles Hope Apartments Full time

    We are looking for a determined, professional and efficient individual to grow our existing guest services team. The role is to designed for us to provide better customer experience and assist in our company expansion plans in the UK and Europe. **Customer management and sales** 1. Monitoring booking channels and responded to enquiries within 1 hour of...

Reservations Agent

6 months ago

Brentford, United Kingdom Splendid Hospitality Group Full time

Job Description

As Reservations & Groups Agent you will be play an important part in the smooth running of the reservations department. You will be an integral part of the group’s reservations process, ensuring a smooth experience for all group operators.

• Manage in details of No Shows and Late Cancellation bookings, being tracked daily.
• Track the individual arrivals for the following 7 days in line with brand standards.
• Ensure all reservations are entered into the system correctly.
• Maintain daily communication with guests by phone, email, and OTA messaging to response any upcoming request.
• Maintain daily communication with the Reservations manager.
• Ensure the daily balance of all our room types according to our availability.
• Deal with group enquiries when the line manager is absent.

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

Free Meals on Duty Free Parking Apprentiship programmes available Learning and Development Opportunities available through our Leadership Development Programmes Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide Uniform provided 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid. Life Assurance 28 holiday days (pro rata for part time) Automatic Enrolment into a workplace pension scheme