Post Office Counter Manager
2 months ago
Job Description
What being a Post Office Counter Manager is all about:
Creating a customer service led culture which is always seeking to improve performance and to deliver a professional, friendly service to all customers Getting involved with the store team to maximise opportunities to grow sales and increase footfall throughout the Post Office and Store Ensuring the branch is fully compliant with current legislation and Post Office Ltd. compliance and training requirements Guiding and inspiring the team to achieve both personal and branch targets including sales, shrink, waste, cash loss and staff costs in an environment that encourages growth and inclusivity Working closely with the Cluster Manager to identify cost savings and sales opportunities through consideration of the Profit & Loss statement Supporting the Cluster Manager with employee lifecycle from recruitment to appraisals, training and disciplinary proceduresWhat our Post Office Team would love to see:
Retail (or similar) experience in a management or leadership role, preferably with experience of dealing with financial products or high-value cash transactions Experience in supporting delivery of store goals, including maximising sales, controlling shrink and knowledge of P&L accounts Previous experience of working to and achieving stretching targets within tight budgets Ability to coach and mentor the team to improve performance Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floorHow we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, holidays (Management - days including bank holidays) and employee discounts (up to %), we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About Us:
WHSmith has a remarkable heritage and we have occupied our place as the Hub of the High Street and in our customers’ hearts for years. But this doesn’t mean that we’re resting on our laurels – Our stores work hard to make customer and colleague journeys in life possible, marking the milestones with cards and gifts, providing escape and education with our books, and communication and currency in our Post Office Stores.
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Format of Business
High Street Store
Shift Pattern
Flexible - Not Including Nights
Position Type
Permanent
Hours / Week
Full Time / Part Time
Full Time
Salary Up To
£
County
Lancashire
Country
UK
Post Code
LA1 1HZ
Function / Region
High Street
Post Office Counter Manager | WHSMith Careers-
Post Office Counter Clerk
5 months ago
Lancaster, United Kingdom Stonewell Post Office Full time**PREVIOUS POST OFFICE EXPERIENCE ESSENTIAL** **IMMEDIATE START AVAILABLE** ** FULL & PART TIME VACANCIES AVAILABLE** Minimum previous experience of 1 Year required of working in a post office. We at Stonewell Post Office currently looking for enthusiastic individuals, with strong communication skills and a passion for delivering exceptional customer...
-
Post Office Counter Clerk
5 months ago
Lancaster, United Kingdom Stonewell Post Office Full time**PREVIOUS POST OFFICE EXPERIENCE ESSENTIAL** **IMMEDIATE START AVAILABLE** ** FULL & PART TIME VACANCIES AVAILABLE** **OWN TRANSPORT REQUIRED** **YOU WILL GET MILEAGE CONTRIBUTION** **This Role requires you to carry out Post Office Servies in different Village locations** Minimum previous experience of 1 Year required of working in a post office. We...
-
Post Office Counter Manager
1 month ago
Lancaster, Lancashire, United Kingdom WHSmith Full timePost Office Counter Manager RoleWe are seeking a highly motivated and experienced Post Office Counter Manager to join our team at WHSmith. As a Post Office Counter Manager, you will be responsible for leading a team of counter assistants to provide exceptional customer service, meet business goals, and ensure the security of cash and postal items.Key...
-
Post Office Counter Manager
1 month ago
Lancaster, Lancashire, United Kingdom WHSmith Full timePost Office Counter Manager RoleWe are seeking a highly motivated and experienced Post Office Counter Manager to join our team at WHSmith. As a Post Office Counter Manager, you will be responsible for leading a team of counter assistants to provide exceptional customer service, meet business goals, and ensure the security of cash and postal items.Key...
-
Post Office Counter Manager
3 weeks ago
Lancaster, United Kingdom WHSmith Full timeAs a Post Office Counter Manager in our Lancaster Store, we want you to put your stamp (pun intended) on your Post Office within a WH Smith store. Youll motivate and inspire your team of counter assistants to provide exceptional customer service, meet business goals and ensure the security of both cash and postal items. We want you and our colleagues to be...
-
Post Office Counter Manager
4 weeks ago
Lancaster, United Kingdom WHSmith Full timePost Office Counter ManagerWe are seeking a highly motivated and experienced Post Office Counter Manager to join our team at WHSmith in Lancaster. As a key member of our store team, you will be responsible for leading and motivating a team of counter assistants to provide exceptional customer service, meet business goals, and ensure the security of cash and...
-
Post Office Counter Manager
3 weeks ago
Lancaster, United Kingdom WHSmith Full timeAbout the Role:We are seeking a highly motivated and experienced Counter Manager to lead our Post Office team in our Lancaster Store. As a Post Office Counter Manager, you will be responsible for motivating and inspiring your team to provide exceptional customer service, meet business goals, and ensure the security of both cash and postal items.Key...
-
Post Office Counter Manager
2 months ago
Lancaster, Lancashire, United Kingdom WHSmith Full timeAbout the RoleWe are seeking a highly motivated and experienced Post Office Counter Manager to join our team at WHSmith. As a Post Office Counter Manager, you will be responsible for creating a customer service-led culture that is always seeking to improve performance and deliver a professional, friendly service to all customers.Key ResponsibilitiesLead the...
-
Post Office Counter Manager
2 months ago
Lancaster, Lancashire, United Kingdom WHSmith Full timeAbout the RoleWe are seeking a highly motivated and experienced Post Office Counter Manager to join our team at WHSmith. As a Post Office Counter Manager, you will be responsible for creating a customer service-led culture that is always seeking to improve performance and deliver a professional, friendly service to all customers.Key ResponsibilitiesLead the...
-
Post Office Counter Manager
4 weeks ago
Lancaster, Lancashire, United Kingdom WHSmith Full timeAbout the Role:As a Post Office Counter Manager at WHSmith, you will be responsible for creating a customer service-led culture that is always seeking to improve performance and deliver a professional, friendly service to all customers.Key Responsibilities:Maximise opportunities to grow sales and increase footfall throughout the Post Office and StoreEnsure...
-
Post Office Counter Manager
3 weeks ago
Lancaster, Lancashire, United Kingdom WHSmith Full timeJob OverviewAs a Post Office Counter Manager at WHSmith, you will be responsible for creating a customer service-led culture that drives performance and delivers a professional, friendly service to all customers.Key ResponsibilitiesDevelop and implement strategies to improve customer satisfaction and loyaltyWork closely with the store team to maximize sales...
-
Counter Assistant
3 weeks ago
Lancaster, United Kingdom WHSmith Full timeJob Description Counter Assistant – WHSmith – Lancaster Post Office Contract Type: Permanent Working hours: Working Monday and Friday with weekend work needed As a Counter Assistant in one of our Post Office Stores, you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents,...
-
Counter Assistant
2 months ago
Lancaster, United Kingdom WHSmith Full timeJob Description Counter Assistant – WHSmith – [Insert Location] Contract Type: Permanent Working hours: hours working 2 days Monday- Friday As a Counter Assistant in one of our Post Office Stores, you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of...
-
Retail Assistant
2 weeks ago
Lancaster, Lancashire, United Kingdom WHSmith Full timeJob DescriptionCounter Assistant – WHSmith – Lancaster Post OfficeAbout the Role:As a Counter Assistant in one of our Post Office Stores, you will be the face of our business, providing exceptional customer service to connect people across miles and time. You will be responsible for managing queues, ensuring that customers can access the services they...
-
Counter Assistant
4 weeks ago
Lancaster, Lancashire, United Kingdom WHSmith Full timeJob SummaryAs a Counter Assistant at WHSmith, you will play a vital role in delivering exceptional customer service to our customers. You will be responsible for managing queues, ensuring customers can access the services they need quickly and simply, and meeting high standards of governance and attention to detail.About the RoleDeliver outstanding customer...
-
Post Award Administrator
7 months ago
Lancaster, United Kingdom Lancaster University Full timeWe are looking for an enthusiastic person to join the Research Services Office, in our Post Award Team. The Research Services Office is part of the University’s Research and Enterprise Services Division. It provides expert advice, guidance and administrative support to Lancaster’s research community in the development of bids for externally funded...
-
Cosmetics Counter Lead
2 months ago
Lancaster, Lancashire, United Kingdom MAC Full timeMAC Cosmetics Counter LeadJob SummaryThe Account Manager is responsible for driving sales turnover and market share through consistently remaining consumer-focused.Key Responsibilities:Reflect a credible and professional brand image to all internal and external consumers.Maximise sales through selling, providing excellent service, and retail...
-
Cosmetics Counter Lead
2 months ago
Lancaster, Lancashire, United Kingdom MAC Full timeMAC Cosmetics Counter LeadJob SummaryThe Account Manager is responsible for driving sales turnover and market share through consistently remaining consumer-focused.Key Responsibilities:Reflect a credible and professional brand image to all internal and external consumers.Maximise sales through selling, providing excellent service, and retail...
-
Admissions Operations Officer
6 months ago
Lancaster, United Kingdom Lancaster University Full timeAdmissions Operations Officer (2 Posts) We currently have an exciting opportunity for an experienced administrator to join the Admissions Team in the newly created role of Admissions Operations Officer. Between them, the two posts will have line management responsibility for the admissions support team. You will play a key role in the ongoing development...
-
Resources Officer
5 months ago
Lancaster, United Kingdom Lancaster University Full timeThe Library is looking to recruit a highly motivated individual to join the Content and Open Research team (1.0 FTE) as a Resources Officer, responsible for managing the physical collections within the building (excluding special collections and archives). Ideally you will need to: - have experience of working with print collections within a library...
