Post Office Counter Manager

3 weeks ago


Lancaster, United Kingdom WHSmith Full time

About the Role:

We are seeking a highly motivated and experienced Counter Manager to lead our Post Office team in our Lancaster Store. As a Post Office Counter Manager, you will be responsible for motivating and inspiring your team to provide exceptional customer service, meet business goals, and ensure the security of both cash and postal items.

Key Responsibilities:

  • Create a customer service-led culture that is always seeking to improve performance and deliver a professional, friendly service to all customers.
  • Work closely with the store team to maximise opportunities to grow sales and increase footfall throughout the Post Office and Store.
  • Ensure the branch is fully compliant with current legislation and Post Office Ltd. compliance and training requirements.
  • Guide and inspire the team to achieve both personal and branch targets, including sales, shrink, waste, cash loss, and staff costs in an environment that encourages growth and inclusivity.
  • Support the Cluster Manager with employee lifecycle from recruitment to appraisals, training, and disciplinary procedures.

Requirements:

  • Retail (or similar) experience in a management or leadership role, preferably with experience of dealing with financial products or high-value cash transactions.
  • Experience in supporting delivery of store goals, including maximising sales, controlling shrink, and knowledge of P&L accounts.
  • Previous experience of working to and achieving stretching targets within tight budgets.
  • Ability to coach and mentor the team to improve performance.
  • Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.

About Us:

WHSmith has a remarkable heritage and has occupied its place as the Hub of the High Street and in its customers' hearts for 230 years. We are proud to be an inclusive employer, and we want our colleagues to feel welcome and free to be themselves with us.



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