Vice President; DXI EMEA Crisis Center of Excellence

2 weeks ago

London, United Kingdom Edelman Full time
Role Overview: As a Vice President (VP) at Edelman Data & Intelligence (DXI), you will focus on enhancing our crisis management capabilities within the EMEA region. This role combines expertise in secondary research, including social media measurement and digital analytics, with an understanding of primary research, predictive analytics, and performance metrics an added benefit but not a must-have. As the Vice President of the EMEA Crisis COE, your responsibilities include developing an operational framework and quality control system tailored to the EMEA markets, working with a regional team to deliver effective crisis monitoring, analysis, and strategic insights. This role operates as a key regional piece within a global “follow-the-sun” model as well as supporting client project work specific to the region. 

Key Responsibilities:

Client services: Provide guidance on project objectives, staff coordination, budgeting, and timelines, ensuring alignment with client needs and regional specifics.  Engage in data analysis and interpretation, working closely with research teams to tailor insights to EMEA market dynamics and client objectives.  Cultivate an in-depth understanding of the EMEA market, client businesses, and industry trends, aligning COE activities with broader strategic objectives.  Understand and manage client agreements and commercial terms relevant to the EMEA market, addressing business impacts and risks effectively.  Coordinate with global resource management for staffing and project planning, considering the specific needs of EMEA clients.  Commercials and business development: Effectively network within the business across the region as the face of DXI EMEA crisis capabilities.  Collaborate with finance and practice leads to establish a financial reporting structure for the EMEA Crisis COE, tracking and optimizing financial performance.  Manage client billability/utilization, adapting targets to the regional market and operational maturity.  Take accountability for the revenue and contribution margin of the EMEA Crisis COE projects, aligning with DXI & Edelman's business objectives.  Operational capabilities: Establish a scalable and efficient Crisis monitoring system within Europe in coordination with Global COE, ensuring consistent quality and integration with global DXI operations.  Contribute to and implement a training and quality control program to standardize the work level, improve analysis quality, and ensure adherence to core principles across EMEA teams.  Lead a diverse team of direct and dotted-line reports, fostering professional development and ensuring compliance with operational standards.  Enhance the team's secondary crisis expertise, driving regional innovation, evaluating tools, and disseminating knowledge within the DXI network.  Coordinate with external partners, agencies, and global DXI members for comprehensive crisis management solutions. 

Requirements:

Proven experience in crisis management, research, and analytics, with a focus on the EMEA market.  Strong leadership skills, with the ability to manage diverse teams and drive regional initiatives.  Excellent project management abilities, thriving in a fast-paced, deadline-driven environment. Agency experience is preferred but not a must. In-depth knowledge of PR measurement strategies, with a client-centric approach to problem-solving.  Flexibility to work outside standard hours as needed, responsive to regional and global operational demands.  Edelman Data & Intelligence (DXI) is a global, multidisciplinary research, analytics and data consultancy with a distinctly human mission.We use data and intelligence to help businesses and organizations build trusting relationships with people: making communications more authentic, engagement more exciting and connections more meaningful.DXI brings together and integrates the necessary people-based PR, communications, social, research and exogenous data, as well as the technology infrastructure to create, collect, store and manage first-party data and identity resolution. DXI is comprised of over 350 research specialists, business scientists, data engineers, behavioral and machine-learning experts, and data strategy consultants based in 15 markets around the world.To learn more, visit:

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