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Customer Service Advisor

1 month ago

Castleford, United Kingdom Certas Energy UK Ltd Full time

Are you a Customer Service Advisor or Sales Advisor looking for a new challenge?

We are looking for Customer Service and Sales Advisors to join our vibrant domestic fuel sales team based in our Castleford office working 37.5 hours per week.

As a Customer Sales Advisor for Certas Energy you’ll have access to:

  • Competitive rates of pay

  • Uncapped commission (Potential OTE of £500 per month additional to basic salary)

  • Sales incentives to increase earning potential

  • Brand discounts through Certas group scheme

  • 25 days annual leave (plus bank holidays)

  • Buy, Sell, Carry Holiday scheme

  • Life assurance scheme

  • Pension scheme

  • Annual volunteering day


In a vital role to the success of Certas Energy, our Customer Sales Advisor work in a fast-paced environment helping our domestic heating oil customers with placing their orders andgiving them the experience of exceptionalservice. You will identify all current customer needsand investigate future potential needs,in order to present customers with the relevant products and services that will contribute to their satisfaction.


As a Customer Sales Advisor you will be required to have excellent margin management skills, using a combination of up selling, account management and cross-selling as indicated within KPIs / performance targets. You will also be required to work within a team that aims to exceed expectations of customers by effectively identifying and matching customer needs in a professional, responsive and effective manner.


We’re looking for:

  • No sales experience necessary as full training will be given

  • Strong negotiation skills

  • Motivated with drive for results

  • Confidence in own ability

  • Good time management

  • Ability to work with autonomy

  • Previous experience in a Customer Service role


Company Information

Certas Energy is the leading independent distributor of fuels and lubricants in the UK.

With a national network of over 130 depots, over 900 tankers, more than 80 retail forecourts, fuel cards usable at over 2,000 sites, it is our 2,300 colleagues who keep our business moving each day.

Our team is an essential part of the robust infrastructure that consistently and dependably delivers billions of litres of high-quality fuel and associated services to homes and businesses all over the UK each year.


We’re proud of our range of innovative fuel supply and management services and are committed to provide industry leading solutions in liquid fuels, as the worlds energy mix evolves towards a zero emissions future. From the option to offset carbon emissions with each fuel order, to providing cleaner burning fuels that lower harmful emission of PM and NOx, Certas Energy strive to make our energy expertise count for all of our customers.


We have a strong culture of safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing Initiatives. This, teamed with our many programmes of learning, development and talent nurture, means that we can support our colleagues to grow and thrive within a fast paced working environment. This is fundamental to good business performance, and integral to our long-term business success.