Digital Product Manager

4 weeks ago

Richmond, United Kingdom Reed Exhibitions Limited Company Full time

About the Role


 

As the Digital Product Manager, your role is crucial in delivering and continuously enhancing our digital products and experiences across our hosted buyer, VIP, and matchmaking platforms.

You will have the responsibility of overseeing a portfolio of customer portals and data-driven networking tools, maximizing commercial return and elevating customer engagement and satisfaction. This hands-on position will involve launching new portals, managing integrations, and constantly improving the customer journey and commercial value across our internal and external systems, for multiple event brands.

You will work closely with key stakeholders, including sales and marketing teams, to ensure the success of our digital products in driving revenue growth. Additionally, you will have a deep understanding of customer behavior and data analytics to make informed decisions on product improvements and optimizations. This role requires strong project management skills, an innovative mindset, and a passion for delivering exceptional user experiences.

Working closely with our event teams, you will lead a small, dedicated team while adopting best practices and common approaches to ensure seamless delivery and support of the platforms. Additionally, you will manage a product development roadmap and prioritization process, collaborating with internal and external stakeholders to foster innovation and continuous improvement of the platforms and processes.

You should have substantial experience as a Product Manager, with a solid technical understanding of content management systems and web-based customer portals. Your focus will be on enhancing the customer experience, delivering value, and managing data integrations. Your enthusiasm, eagerness to learn, self-motivation, and ability to adapt in this fast-changing environment are key attributes.

Key Individual Accountabilities

Manages the Hosted Buyer Technology team and their activities applying best practices and recommend processes for standardisation and managing the platforms efficiently  Manages the internal product roadmaps and idea collation process for the Hosted Buyer platform and associated technologies, working with external and internal platform providers to continuously improve the digital customer experience Project Manages all development work and improvements to the platforms Communicates best practices, new functionality and delivers training to staff and stakeholders Manage 3rd party supplier relationships pertaining to the Hosted Buyer events Identify and report bugs and issues to development teams and all issues are followed up to resolution Manages the reporting capabilities ensuring they meet the needs of all stakeholders Is the customer champion for users of the Hosted Buyer platforms

Key Shared Accountabilities

Employee NPS Data Quality Data Integration / Interoperability Mobile App (Hosted Buyer Events)

Critical Skills/ Knowledge

An excellent understanding of Web CMS, CRM Systems, Customer Portals and Ecommerce Strong leadership skills, ability to build effective relationships and influence key stakeholders Well versed in Product and Project Management methodologies Highly organised; able to multi-task, prioritise tasks and meet deadlines A strong understanding of data structures, governance and privacy Ability to manipulate and analyse data and produce reports Excellent customer service in a high-pressure environment

Education / Qualifications

Degree level (or equivalent experience)

Experience

Product Management / Digital Project Management Experience working on or with enterprise level platforms Experience in developing and improving customer journeys Experience in User Acceptance or Business Acceptance testing A good working knowledge and ability to apply Waterfall and Agile project management techniques Experience of managing external supplier relationships and holding them to account Experience of working with Data, Data Integrations and a solid understanding of Data Governance and Data Quality
 

Work in a way that works for you
 

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
 

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive


Working for you
 

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer
 

Generous holiday allowance with the option to buy additional days Health screening, eye care vouchers and private medical benefits Wellbeing programs Life assurance Access to a competitive contributory pension scheme Save As You Earn share option scheme Travel Season ticket loan Electric Vehicle Scheme Optional Dental Insurance Maternity, paternity and shared parental leave Employee Assistance Programme Access to emergency care for both the elderly and children RECARES days, giving you time to support the charities and causes that matter to you Access to employee resource groups with dedicated time to volunteer Access to extensive learning and development resources Access to employee discounts scheme via Perks at Work

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