Scientific Support Specialist

3 weeks ago


Cambridge, United Kingdom Revvity Full time

The  Scientific Support Specialist  helps researchers achieve cutting edge scientific results by providing timely, high-quality support to customers using our full portfolio including Dharmacon brand gene editing, RNAi, cell culture, gene expression & companion diagnostic products.

Working as part of our highly experienced technical team, the Scientific Support Specialist will use their scientific expertise daily to guide customers through their full experimental journey: Addressing pre-sales questions and inquiries, troubleshooting problems, and managing complaints in a fast-paced and dynamic work environment.

Through in-depth interactions across the company, this role will provide extensive insight into the business world and would be a perfect introduction to the commercial sector for an applicant interested in applying and sharing their scientific knowledge. The successful applicant will concentrate on our customers in Japan, and as such might require flexibility in their working hours to have some overlap with customers. The position will be ultimately based in our offices either in Lafayette, CO, or Cambridge, UK with a hybrid pattern considered.

Key Responsibilities

Provide scientific support by phone, email and webchat to customers requesting product guidance and/or help troubleshooting experiments with an emphasis to our customers supporting English and Japanese conversations.

Maintain up-to-date knowledge of our dynamic portfolio of products, solutions, and services

Effectively communicate (both written and oral) with interdepartmental teams

Understand product applications, challenges and strategies for good experimental design

Work with customersupport, R&D and product management as part of troubleshooting activities

Support local and international field-based teams by answering scientific inquiries

Continually strive to improve soft skills to provide an outstanding customer experience

Assist in the preparation and review of technical documents and web content for new and existing products

As a front-line representative of the company, this position will influence customer allegiance, so professionalism and courtesy are required at all times

Required criteria for applicant

MS or Ph.D. in Molecular Biology, Cellular Biology, related subjects

Fluent in Japanese spoken and written

Hands-on practical experience in standard molecular and cellular biology techniques and procedures (including but not limited to qPCR, PCR, cloning, and transfection/transduction)

Desired criteria for applicant:

Experience with gene editing and/or RNAi

Previous technical or customer support experience

Experience using a CRM

Excellent analytical, problem solving and interpersonal skills

Outstanding listening, verbal and written communication skills required

Attention to details essential

Ability to work effectively in a team environment

Strong self-motivation and focus

#LI-EMEA

#LI-Hybrid



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