Hostel Receptionist

6 months ago

London, United Kingdom Paradigm Housing Full time

About the role: Our Hostel Reception & Referrals Officer is a frontline role as you will be the first point of contact responsible for meeting and greeting a variety of visitors including: residents, customers, contractors, internal & external staff. We house residents within the building, so there is rarely ever a dull moment; the remit is varied and requires an effective and organised approach together with a friendly and helpful manner.

A key aspect of the role is to ensure that the initial referrals are assessed and vetted to meet the suitability criteria for the hostel and updating the database accordingly. You will be responsible for building good professional relationships with relevant contacts of councils and charities across London and outer London.

Your goal will be to ensure that Lea Bridge reception offers a customer focussed service, which includes the logging of repairs and helping customers with any queries they may have. You will be responsible for the monitoring of security systems of the building & our residents through building control systems.

You will be responsible for keeping a safe and clean reception area by complying with procedures, rules and regulations. You will work alongside a small housing and maintenance team and assist with administrative duties and tasks for the scheme. You will report directly to the Hostel Team Leader and work within a small team of six day-staff and evening and weekend security guards.

Location: We are located in Leyton E10 7EB and have an onsite car park, which is free for staff. The nearest tube station Walthamstow Centre is a 20 minutes’ walk. A short bus ride from Leytonstone and Leyton tube station.

About you: You should be passionate about people, a good listener with excellent communication and interpersonal skills. A team player who is friendly and professional who will provide an efficient and effective receptionist and referral support service.

This is a role where you can make a positive impact on peoples’ lives, so you should enjoy helping people. Experience and knowledge within a housing environment is essential as you will assess client applications against the scheme’s vetting criteria to determine suitability.

We are looking for someone who is organised, flexible and works well under pressure and can manage your own workload with minimal supervision.

We have a comprehensive range of benefits which you can read about on our careers site, in the meantime, here’s a sample:

25 days holiday as standard to start (30 days for ‘Head of’ & above roles) plus three days between Christmas and New year. Pension scheme: a defined contribution scheme with employer contributions of 7.5% or 9.5% depending on the employee’s contribution rate. Health cash plan – worth over £1, per year. Includes dental, optical, prescriptions, flu jabs and much more. Paid Giving Back Days (volunteering) Modern collaborative offices, with free parking and charging points for electric vehicles.

Please note that customer facing roles may be subject to a DBS check.

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