Account Handler

4 weeks ago


Telford, United Kingdom Ardonagh Advisory Full time

Account Handler - Telford - ARD1036829

Job description

We are seeking a Customer Support Account Handler based in our Telford offices for Towergate Insurance Broker.

This role is to provide a quality administrative service to all clients covering all aspects of their insurance arrangements.

Responsibilities include:

Telephoning clients prior to their renewal and going through a pre-renewal fact find. Calculating and delivering renewal premiums. Negotiating and securing the business for a further 12 months. Agreeing payment methods and arranging finance of renewal premium, if required. Cross-selling policies the client does not currently have. Cross-selling risk management measures such as Driver Training and Driver CPC courses. Meeting tight deadlines and achieving KPI's which include renewal retention, rate changes and cross-sell penetration.

Insurance knowledge is advantageous, but not essential, as full training will be given.

Key skills / attributes:

A confident telephone manner. Strong interpersonal skills with the ability to build relationships and trust. The ability to thrive in a fast-moving, target-driven environment. Good IT literacy. A strong team ethos.

This vacancy is subject to minimum educational requirements of 5 GCSEs (or equivalent) grades A-C, including Maths and English, and/or relevant experience.

IT Skills

MS Word MS Outlook Acturis System (Preferred) Excel (Preferred)
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