Insurance Team Leader

5 months ago

Telford, United Kingdom The Ardonagh Group Full time

**Team Leader - Telford**

Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as a **Team Leader** within our friendly team based in **Telford**.

Joining us as a Team Leader means you'll have the benefit of working **Monday to Friday (no weekends here) **earn a basic salary **up to £27,000 p/a** as well as a generous bonus structure. You’ll also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers - Towergate, part of the Ardonagh Group.

**So, what does the role of a Team Leader here involve?**

You will **lead a small team of up to 5 Account Handlers** and support our designated client portfolios, acting as their first point of contact, building strong relationships, and supporting them with queries as they arise. You will manage and develop your team whilst fostering relationships and **offering a comprehensive service to clients to find the right Insurance products to fit their needs**. This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will develop your own objectives but focus on all the following and more:

- Lead, motivate and support a team in delivery of required business KPI’s.
- Support the department in meeting all quality and regulatory standards.
- Expand existing client portfolio to include additional covers and to produce new business leads for the sales team. Actively secure renewal business by re-broking existing business to ensure the client is presented with the most suitable and cost effective cover.
- To assist in team performance by regular communication with colleagues and manager to establish and raise concerns and provide solutions.
- Develop and maintain a professional working relationship with all clients and provide expert product advice and guidance.
- Ensure accuracy, efficiency and professionalism when dealing with both client and insurer and conducting related administration work in relation to:

- New business
- Renewals
- Mid Term Adjustments
- Queries
- Premium financing arrangements
- Cover note issuance

**What are we looking for in our next Team Leader?**

Some **senior experience in the Insurance Industry is essential for this role**, the rest is all about you as a person:

- Most important is your ability to bring your best self to work every day to give our clients the best possible experience.
- Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit
- Have a willingness to learn and be curious. Incidentally, we offer tons of opportunity to gain qualifications that will enhance your career in this growing industry
- Confidence to work with clients both on the phone and face to face, so some experience in customer service is important too.
- Work well with your team, have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. It never gets boring here.
- Demonstrate honesty and integrity, not only is this essential within a financially regulated organisation, but it’s also just the right way to be

In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

- Holiday entitlement of **26 days plus bank holidays**.
- Opportunity to progress your career across the entire Ardonagh family.
- **Gain CII or ACII qualifications **to boost your knowledge and career prospects.
- Pensions scheme for when you feel it’s time to retire.
- **24-hour support** for physical and mental wellbeing.
- 1 days paid volunteering day to give back to our communities.
- The Spotlight Awards, where we shine a light on the brightest talent across our group.

**Who are we?**

**Towergate** which spans the breadth of the insurance sector and is powered by more than 9000 employees. The diversity of brands and breadth of products and solutions for our customers brings huge opportunity. We are an equal opportunities employer who are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.

**Job Types**: Full-time, Permanent

**Salary**: Up to £27,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Financial planning services
- Free parking
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Referral programme
- Store discount
- Transport links
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Application question(s):

- Please confirm your salary expectations (required).

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Telford (req

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