Head of Client Success

2 weeks ago

Leeds, United Kingdom Boxbar Tech Full time

Head of Client Success & Deployments

Salary: Based on experience 

Term: Permanent 

Location: UK & ROW, Remote

About Boxbar:

Boxbar Tech is the world's first automated self-service drinks solution able to dispense a full drinks menu. We are on a mission to reshape the landscape of bar service at events, venues and within the hospitality sector globally with our one-of-a-kind technology.

For events and venues grappling with unprecedented cost increases and operational inefficiencies, beverage service has never been more vital but at major events it remains defined by long queues, poor quality drinks and low customer satisfaction. We exist to solve this problem

Our mission is to revolutionise the experience with innovation and a premium level of service that increases service speeds, efficiencies, profits and customer satisfaction levels for our partners. We are proud to work with major events, festivals, venues, sports clubs and hospitality organisations around the world including Live Nation, ASM Global, LIV Golf, Levy, Sodexo, Peppermint, AEG Presents, Dreamland, Parklife Festival, Juventus, London Stadium, Birmingham City FC, Ibiza Rocks, Co-op Live, Download Festival and many more.

About the job:

We're looking for a Head of Client Success & Deployments to join our team, based in the region but with a focus on heading up our deployments, developing successful and excellent client relationships, retaining clients with an excellent service. This is a key role within the business and will require an individual who is able to travel to see clients or attend events.   

Your Role: 

You will be working closely with our COO and Head of Global Deployments and be responsible for building a regional deployment team, planning successful logistics and installations of our solution across venues and events from start to finish. This role requires some with exceptional organisational and management skills as you will be working closely with and managing delivery teams and client relationships. 

This role will report directly to our Head of Global Deployments

Key Responsibilities:

  • Build and manage our regional implementation team
  • Plan logistics and instals ensuring smooth and on time delivery to venues and events
  • Plan maintenance schedules and ensure the exceptional quality equipment is delivered to clients
  • Lead your event/operations team using the team priorities, critical metrics/procedures, and team objectives that provide a means to measure successful implementation.
  • Create the team strategy & priorities for the coming months and where new events are added, aiding workload and capacity.
  • Create and manage operational budgets for efficient and profitable on budget deployments and installations
  • Maintain excellent relationships with clients and partners and retain or upsell our solution
  • Work closely with compliance to ensure all certificates, accreditation, safety etc are organised for the relevant market 
  • Work closely with the design and build team ensuring plans are agreed and finalised 
  • Work closely with the tech team to ensure successful implementation of the Boxbar solution at events and compatibility with our client tech stacks. 
  • Work with the partners to ensure successful implementation of their products and solutions.
  • Support with supplier relationships, sales reporting to Directors, monitoring sales overhead and costs.
  • Maintain knowledge of the self-serve ecosystem with regards to products and service providers 
  • On-site operational support from time-to-time period, including direct liaison with clients and partners.

Requirements:

  • Experience within Global planning and logistics either within a technology business or with beer/drink dispense. Ideally in the live music, festivals, events, travel, leisure, hospitality, sports or tourism industry.
  • Minimum 8 years experience in Global planning and logistics
  • Exceptional numerate and communication skills, a confident telephone manner with experience in face-to-face meetings
  • Have a comprehensive understanding of the full sales cycle including lead generating, negotiations skills and closing
  • Excellent understanding of technology systems
  • Demonstrate an ability to manage projects, budget, focus on achieving objectives, adjust priorities, manage time and follow up on actions
  • Show an ability to work autonomously and be able to take responsibility beyond scope of role
  • Actively look for new solutions and create new ideas regarding the on-going commercial development.
  • Be aware of and take responsibility for implications of decisions
  • Have the ability to cope in a high-pressure environment 

If you don't meet every single requirement, we'd still encourage you to apply. We are committed to creating a diverse, inclusive and authentic workplace, so if you are excited about this role we would still like you to apply.

Benefits

Benefits & Perks also include:

  • Minimum 25 days holiday plus bank holidays
  • Mac Laptop and phone 
  • Discretionary flexible working 
  • Pension
  • Duvet morning on your Birthday
  • Training programmes
  • Regular team drinks & outings
  • Regular team lunches
  • Value driven start-up culture
  • Potential for share options

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