Customer Experience Advisor

4 weeks ago

Cannock, United Kingdom Veolia Full time

Salary: National minimum wage plus Veolia benefits
Hours: 40 hours per week
Location: Office based - Cannock Staffordshire

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

  • Access to our company pension scheme
  • Discounts on everything from groceries to well known retailers
  • Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  • 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
  • One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential


What will you be doing?

  • Responding to customer enquiries in a professional and timely manner using various channels of communication.
  • Positively impact our overall customer satisfaction scores and encourage retention.
  • Conduct customer reviews for feedback and support your team to achieve a high level of customer satisfaction.
  • Provide a resolution in line with agreed KPIs, including 90% of all enquiries acknowledged and responded within 4 hours.
  • Build positive working relationships with other teams across the business e.g sales teams, service centres and credit administration teams.
  • Adhere to GDPR legislation with regard to the processing of personal and confidential information.


What are we looking for?

  • A commitment to providing an excellent customer service experience.
  • GCSE in Maths and English C+ or equivalent.
  • Excellent communication and interpersonal skills.
  • Negotiating and influencing skills.
  • Attention to detail and the ability to multitask.
  • Proven ability to work under pressure.
  • Able to work as part of a team.
  • Working knowledge of Google Office Applications and willingness to learn new systems.
  • Good planning and organisational skills.
  • Business and commercial awareness.



Wha's next?
Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row

This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.

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