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Sales Operator

4 months ago

Corby, United Kingdom Europa Worldwide Group Full time

Position Summary:

To build, manage and maintain relationships with Customers as directed by the Road Account Manager. Manage the day- to- day operations of the customers in your portfolio ensuring agreed service levels and financial targets are met.

This is where you come in:

We are currently looking for a Sales Operator to join our Europa team. You will need a good telephone manner, ideally come from a customer service position and be able to proactively deal with situations & problem solve.

Our Ideal Person:

A Strong, confident and eager to learn personality. A strong customer service background Experience in Microsoft office Attention to detail with a passion for customer service is critical to this role Time management skills are essential as are communication (phone and writing) skills The ability to prioritize and to work under pressure of workload is also a necessity

In this role, you will:

Be the first point of contact for all matters related to your assigned portfolio of customers. Work with key internal stakeholders such as operations and customs supervisor to obtain delivery status updates for your portfolio of customers within a timely manner. Be responsible to communicate providing updates for customers through either phone or email facet. Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs for your Road Account Managers. Provide a variety of quotes to your customer to best service their requirements in an ever-changing scenario. Be responsible for ensuring credit limits are managed to an appropriate level and payments and debt is recovered. Ensure that the commodity codes and invoices are correct and processed for dispatched. Ensure that problematic tasks that are held for any reason are rectified in a timely manner. Be proactive in approaching and engaging with existing customers to generate income Respond in a timely manner to problem or concerns from customers within the required turnaround time. Ensure you comply and follow our company values, which we refer to as ‘Our Approach to Business’

What you can expect from us:

Excellent salary package. 25 days annual leave Europa Rewards Scheme (offers/discounts on latest technology, vouchers, gym membership etc) The opportunity to develop, progress and work within a global organisation which is rapidly growing. A fantastic working culture which promotes excellent work/life balance. Working closely with a team of talented individuals with a great work ethic who also love to have fun Contributory company pension scheme. Enhanced Maternity / Paternity & Adoption pay Death in Service Additional holiday scheme Employee Wellbeing Programme Laptop Company events