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Medical Receptionist

4 months ago

SaltburnbytheSea, United Kingdom Hillside Practice Full time

Job summary

Hillside Practice is looking for a medical receptionist to join our existing team, who needs to be a reliable, motivated and flexible team player with excellent communication and IT skills.

This is a challenging role working in aconstantly changing environment, the ability to multitask is a necessity.

Previous primary care experience would be an advantage but not essential as full training will be given.

Main duties of the job

Your role will involve general reception/administration duties, including answering the telephone and face to face or online queries. Receive, assist and direct patients in accessing the most appropriate service or health care professional for their needs in a courteous, efficient and effective way.

Computer data entry, processing and recording information in accordance with practice policy.

You will offer general assistance to the practice team and project a positive and friendly image to patients and other visitors. Facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated agencies.

About us

Hillside Practice is a busy semi - rural general practice with 9400 patients, with an extensive and supportive clinical and admin team.

We are a teaching practice for Medical Students, FY2's and GP Registrars working in a lovely modern purpose built premises.

Job description

Job responsibilities

Working within the main reception team whilst adhering to practice policies and protocols, the receptionist will assist the practice team in the provision and delivery of exceptional patient care.

Duties can include but are not limited to:

Greeting and directing patients (face to face or via telephone) Effective use of the clinical system Booking appointments Processing data Scanning of data Filing Photocopying Supporting the clinical team Opening/locking up of practice premises Person Specification

Experience

Essential

Experience working with the general public.

Desirable

Experience of working in a health and social care setting. Experience of working in general practice. Knowledge of Systmone (clinical system). Previous administration experience.

Qualifications

Essential

Educated to GCSE level or equivalent.

Skills

Essential

Ability to multitask. Ability to work as a team member or autonomously. Excellent interpersonal skills. Problem solving and analytical skills Ability to follow policy and procedure. Strong IT skills. Flexibility.