Receptionist / Administrative Assistant

4 weeks ago


Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

Job summary

We are looking for a Receptionist / Administration Assistant to join the Cardiology Department at Torbay Hospital. The postholder will be responsible for greeting and booking patients in for their appointments.

The ideal candidate will need to be proficient in customer service skills and computer skills.

The role will require you to be a good communicator and work both independently and as part of the team.

Main duties of the job

Greeting patients to the department, attending clients on multiple hospital systems, answering telephone, processing clinic outcomes, making follow-up appointments, filing and any other admin duties.

To support the Cardiololgy Department in carrying out the booking of appointments ensuring Referral to Treatment (RTT) data quality is kept up-to-date and amended accordingly. To undertake a variety of general office duties, filing, photocopying, tracering of hospital notes and any other administrative duties.

About us

The Cardiology Department at Torbay Hospital is based across two units, the Heart and Lung Unit and the Cardiac Catheter Suite.

As a multi-disciplinary team, we work closely with Consultant Cardiologists, specialist Cardiac Physiologists, specialist nursing staff, administrative team, Specialty Doctors, and Specialist Registrars.

We undertake assessments and investigations, in addition to all aspects of treatment of patients with diseases and defects of the heart / cardiovascular system.

You will be joining a supportive and dynamic team, who are committed to continuously improve the service for our patients.

Job description

Job responsibilities

To provide a high-quality customer service which complies with relevant legislation and NHS Employment check standards To provide a service that is tailored to meet the needs of the individual and to understand what our patients/customers need and be adaptable and responsive To provide high quality administrative support to the Cardiology Department, working effectively in a team, providing cross cover for colleagues during absence. Ensuring patients and staff members are treated with courtesy, dignity and respect at all times Please refer to the attached Job Description & Person Specification for further details. Person Specification

Essential and disireable

Essential

Good standard of education - GCSE in Maths and English or equivalent Good standard of keyboard & IT skills Experience of administrative duties Experience of providing a customer focused service Knowledge of Microsoft Office software Ability to work on own initiative as well as part of a team Able to communicate effectively with patients, all grades of staff and external contacts, both verbally and in writing Ability prioritise own workload and achieve deadlines Ability to carry out duties sometimes in stressful and demanding situations Ability to maintain confidentiality

Desirable

NVQ in Customer Service Knowledge of Trust Patient Administrative and Information Systems & Computer Software (IHCS) Previous Receptionist / Customer Service experience

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