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Housekeeping Coordinator

1 month ago

Hampshire, United Kingdom Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.

About the role

The Four Seasons Hotel Hampshire is an intimate 5 star retreat steeped in history and set in picturesque countryside surroundings. The hotel has 133 bedrooms, a varied selection of restaurants for the guests to dine in and an award-winning spa for guests to enjoy.

The housekeeping coordinator is responsible for ensuring that all the guest requests are fulfilled on time as well as receiving service orders and following up on their completion. The coordinator directs the housekeeping operation from the office, assigns rooms and follows up with other departments to make sure that the rooms are released on time.

Responsibilities:

What you will do

Starts the day by assigning the duties to the room attendants in HotSOS, after thoroughly getting all the information from Opera and cross-checking with HotSOS

Opens the Coordinator telephone line for the guests and employees

Checks traces and special guest requests for the arriving guests

Communicates with all parties with regards to tasks needing attention

Monitors closely the progress of the cleaning of the rooms

Intercepts HotSOS requests that have not been addressed on time in the Orders Console and takes the respective measures

Coordinates rooms re-allocation between attendants upon need

Prepares evening special amenities list for the Turndown shift

Handles other administrative work assigned ad-hoc by the Managers

Alerts the Managers immediately about in-coming Glitches or long-term technical issues

Monitors and coordinates the assignment of the on-going special projects

Prepares the daily room attendants schedule for the following day and submits for approval to the Manager

Resolves traces in Opera system once sure that item is in the room.

Check on early arrivals and follow up with inspectors that rooms are ready within the time limits

Uses all available software systems to ensure that all on-going tasks are underway according to schedule

Update the Managers on any important situation about the operation

What you bring

Ability to read, write, and speak English

Experince working with computer systems to allocate rooms

Previous experience in Housekeeping is required, supervisory experience preferred

Must have Work Authorization for the United Kingdom


What we offer: 

Free Shuttle Bus transport from local towns/stations to the hotel (Fleet, Church Crookham and Elvetham Heath)

Highly competitive remuneration package with service charge

Guest Experience Program, including an overnight stay with breakfast

Employee Travel Program with complimentary nights and reduced rates on rooms and 50% F&B discount in Four Seasons properties worldwide after 6 months of employment

Excellent Training and Career Development opportunities

28 days holiday per annum including bank holidays (increasing based on length of service)

Group Personal Pension Plan upon completion of three months’ service

Bupa Dental Insurance after 1 years service

Opportunities to build a successful career with global potential

Access to Wagestream – a salary advance benefit

Discounted Gym Membership

WeCare Employee Well Being Platform

Uniform and free meals on duty

Employee Recognition Programmes and more

Schedule & Hours:

• Working 5 days out of seven, including weekends, bank holidays

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