Housekeeping Supervisor

6 months ago

Hampshire, United Kingdom Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.

We are seeking a passionate and service orientated individual to join our dynamic team. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. 

The Four Seasons Hotel Hampshire is an intimate 5 star retreat steeped in history and set in picturesque countryside surroundings. The hotel has 133 bedrooms, a varied selection of restaurants for the guests to dine in and an award-winning spa for guests to enjoy.

Our Housekeeping Supervisors are responsible for directing a section of the Housekeeping staff to assure that guest rooms and public areas are cleaned to exacting standards. 

Inspects the work of a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel. 

Trains and coaches the staff.

Schedules work to be done daily, collects room and floor status sheets for assigned work areas. 

Monitors each Room Attendant’s daily progress. Inspects completed rooms to assure that all standards have been met.

When standards have been missed, brings employee back to room to correct the deficiency.

Coordinates work orders in assigned section. Follows up to be sure work is completed. Releases checkout rooms to be sold.

Monitors the performance of House Attendants. Assures that there are sufficient supplies on the guest floors. Checks cleanliness of guest corridors, stairwells, elevators and Linen Closets.

Assists with responsibilities and duties in the absence or heavy volume in the areas of Lobby Attendant, Room Attendant and House Porters.

Preferred Qualifications and Skills:


Ability to read, write, and speak English
Previous experience in Housekeeping is required, supervisory experience preferred

Just some of the benefits Four Seasons Hotel Hampshire employees enjoy:

Free Shuttle Bus transport from local towns/stations to the hotel (Fleet, Church Crookham and Elvetham Heath)

Highly competitive remuneration package with service charge

Guest Experience Program, including an overnight stay with breakfast

Employee Travel Program with complimentary nights and reduced rates on rooms and 50% F&B discount in Four Seasons properties worldwide after 6 months of employment

Excellent Training and Career Development opportunities

28 days holiday per annum including bank holidays (increasing based on length of service)

Group Personal Pension Plan upon completion of three months’ service

Bupa Dental Insurance after 1 years service

Opportunities to build a successful career with global potential

Access to Wagestream – a salary advance benefit

Discounted Gym Membership

WeCare Employee Well Being Platform

Uniform and free meals on duty

Employee Recognition Programmes and more

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