Duty Operations Manager

Found in: Talent UK C2 - 2 weeks ago

Neath, United Kingdom Welsh Ambulance Services Full time
Job overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY WELSH AMBULANCE SERVICE NHS TRUST.

Working collaboratively with their respective Senior Paramedic the principle role of the Duty Operations Manager is the 24/7 operational leadership of a defined area. Operating on both an Emergency Ambulance (EA) and a Rapid Response Vehicle (RRV) ensuring the safe service delivery from all ambulance clinicians.

The Duty Operations Manager will work to their respective scope of clinical practice. Operational management will be spent supporting the Locality Manager in ensuring the continuous provision of a safe and effective service.

In order to apply, applicants must hold a degree level qualification, or have equivalent experience, a minimum clinical grade of Level 4 Diploma for Associate Ambulance Practitioners/IHCD Ambulance Aid, Bronze and Silver IQT, ILM Level 4 in Leadership and Management, or working towards. Level 3 Certificate in Emergency Response Ambulance Driving and a full UK manual driving licence with C1 category. Applicants will have the passion and drive to support their team to deliver the highest levels of patient care and clinical safety.

Main duties of the job

Duty Operations Managers will provide effective operational leadership and management support to their team of Paramedics and Emergency Medical Technicians, including maintaining their welfare, supporting personal development and reviewing performance and progress. In addition, successful applicants will provide emergency response cover to within their scope of clinical practice. Post holders will also be expected to perform Operational Commander duties that include large scale major incidents.

The role requires excellent communication skills, flexibility in approach and a high degree of personal organisation to determine priorities and the ability to handle a range of issues. You will need to be an excellent problem solver, demonstrating flexibility and compassion in your approach to the changing priorities the Trust faces on a day-to-day basis. Applicants should be able to demonstrate that they are a positive role model, providing inspirational and highly visible leadership, which encompasses the Trust’s values and behaviours.

Working for our organisation

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from BME communities and disability groups.

Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

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