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Receptionist

3 months ago

Bala, United Kingdom Château de Mercuès Full time
Job Description To deliver the all-important positive first impression to arriving guests with a warm and friendly greeting, organising the transfer of luggage and the guest comfort. To interact with resident and non resident guests in a professional, friendly and confident manner. To maintain the highest standards of personal presentation and grooming at all times, dressed in the uniform as provided and to the correct specification. To be a front of house presence for hotel guests and employees when on duty. To ensure a thorough and up to date knowledge of the hotel and its services, packages, rates and menu prices at all times.  To communicate promptly and accurately with all departments and management to ensure that guest requirements and expectations are met. To follow the duties of the early, middle or late reception shift as laid out within the key tasks/departmental procedures, including guest accounting functions in accordance with company policy. To prepare guest accounts and give a warm and cheerful departure/check-out service, ensuring that accounts are settled prior to departure and assistance is offered with luggage and car retrieval. To deliver a service that will leave departing guests with a positive overall experience of their stay, encouraging them to recommend and return.  To be responsible for all cash and card transactions during the shift, being fully aware of the cash handling procedures and the banking procedure at the end of each shift.  To handle external and internal telephone calls in the correct manner, ensuring a prompt, efficient and accurate response to guest enquiries and requests. To handle accommodation, restaurant and private dining reservations to the correct standard, communicating with other departments as necessary. To deliver a comprehensive handover to the following shift or Night Porter.

Qualifications

At least one year's experience in hospitality or a customer facing role

Competent IT skills

Flexibility in carrying out early, middle and late shifts

Strong attention to detail.

Articulate, confident and well presented

Additional Information

Full time permanent contract at £26,000 per annum.

Meals on duty

Onsite parking

Generous employee discounts

This is a full time permanent position, five days over seven, Monday to Sunday.