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Civic Enforcement Officer Band 6

3 months ago

Darlington, United Kingdom Concept Resources Full time
Darlington Council are currently recruiting a Civil Enforcement Officer to provide on street and civil enforcement for car parking nuisance parking, environmental crimes as well as responding to and addressing incidents of anti-social behaviour. This is an ongoing full time temporary position.

POST TITLE : Civic Enforcement Officer
REPORTING RELATIONSHIP Senior Civic Enforcement Officer
JOB PURPOSE : To provide on street and civil enforcement for car parking nuisance parking, environmental crime as well as responding to and addressing incidents of anti-social behaviour.

All employees are required to acquaint themselves with the Council’s policies, procedures and Values and to abide by them at all times. Our Values are Respect, Innovate, Collaborate and Deliver and it is expected that employees will:
• be Respectful towards the Council, each other as colleagues as well as our community, residents, service users, stakeholders and wider partners.
• be Innovative in everything we do and voice improvements to ensure we offer quality services
• act Collaboratively and ensure our successful journey of collaboration continues to ensure that we maximise opportunities to achieve success
• deliver quality services to all and strive to always deliver the best we can with the resources available.

MAIN DUTIES/RESPONSIBILITIES

1. To patrol and enforce parking areas in accordance with enforcement procedures.
2. To serve notices for contraventions of parking regulations.
3. To complete reports and returns of parking information as required.
4. To provide witness evidence where required in respect of parking regulations & proceedings.
5. To report damage to car parking equipment, signage, surfaces and structures to the Senior Enforcement Officer.
6. To service and maintain car park machines, including the renewal of ticket supplies, clearing of coin blockages and other minor faults.
7. To contribute to the seasonal upkeep of car parks including snow clearance and similar emergency duties to facilitate smooth operation of the car parks in inclement weather.
8. To provide cover for East Street Car Park security arrangements such as the opening and closure of the car park when required.
9. To respond to and deal with nuisance parking.
10. To respond to calls from victims and witnesses of anti-social behaviour and provide support and advice.
11. To respond to and address incidents of anti-social behaviour on the street. In some cases being first on the scene and deescalate situations which may become volatile.
12. Dealing with a range of antisocial behaviour incidents, at times as a lone worker, which will require a different approach depending on the circumstances
13. To provide a focal point of contact and expertise within the Civic Enforcement Team for reports of anti-social behaviour, environmental offences and community safety issues in Darlington.
14. To gather intelligence by recording and reporting any incident of Anti-Social Behaviour witnessed as part of your duties within a PACE pocket notebook, reporting any findings to the appropriate Anti-Social Behaviour Officer for investigation and action.
15. To contribute to the front-line delivery of the strategic plans and/or priorities set and agreed by Darlington Council & partners, working to reduce Crime and ASB and the fear of Crime and ASB for Communities and Residents within the Borough.
16. To investigate cases, collect evidence; prepare statements and case files for Court relating to environmental offences and anti- social behaviour. To manage case files and take appropriate action, including evidence gathering, preparation and service of documents for legal action and giving evidence in Court.
17. To attend and participate in multi-agency and public meetings where cases of anti-social behaviour, environmental crime and community safety issues are considered and discussed.
18. To serve legal notices as required on persons as directed by legislation and powers granted under the Community Safety Accreditation Scheme or any other relevant power.
19. Investigate and enforce the offence of Abandonment according to the Refuse Disposal (Amenity) Act 1978, Clean Neighbourhoods & Environmental Act 2005 and the Road Traffic Regulations Act 1984 by use of fixed penalty notices, removal notices, confiscation and custody of vehicles and ultimately formal prosecution, liaising with contractors to remove abandoned vehicles where appropriate to do so.
20. To support the legal enforcement process, including conducting interviews in accordance with PACE, preparing witness statements & case files with a view to prosecution.
21. Support the work of the Dog Warden by: (a) Collecting stray and unwanted dogs (b) Transporting dogs to designated kennels and maintaining all appropriate records. (c) Micro-chipping dogs upon the request of the handler (d) Undertaking routing cleaning of kennel facilities
22. To act as an ambassador by promoting good public relations, giving directions, providing information and giving help and advice to the public.
23. To maintain the highest standards of personal and professional conduct when dealing with residents and other organisations.
24. Ensure that you work in line with all the Council’s policies and procedures and ensure that you are aware of your obligations under these.
25. Assist in the training and development of staff and to undertake such personal training as may be deemed necessary to meet the duties and responsibilities of the post.
26. Behave according to the Employees’ Code of Conduct and ensure that you are aware of your obligations and responsibilities re conflicts of interest, gifts, hospitality and other matters covered by the Code.
27. Carry out your role in line with the Council’s Equality agenda.
28. To comply with health and safety policies, organisational statements and procedures, report any incidents / accidents/ hazards and take a pro-active approach to health and safety matters in order to protect yourself and others.
29. Any other duties of a similar nature related to this post that may be required from time-to-time.
30. Darlington Borough Council and schools within the Borough are committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment

Working Together to Deliver Success Respect Innovate Collaborate Deliver 31. This post is deemed to be a ‘Customer Facing’ role in line with the definition of the Code of Practice on the English language requirement for public sector workers. 32. This post is subject to an enhanced disclosure. The successful applicant will be subject to the relevant vetting checks before an offer of appointment is confirmed. Following appointment the employee will be subject to rechecking as required from time to time by the Council.

RequirementsRight to work