General Sales Manager

2 weeks ago

Crawley, United Kingdom Harwoods Ltd Full time

JOB PURPOSE

The role of the General Sales Manager is to:

Achieve vehicle sales, finance sales, accessory sales volumes and profit objectives. Manage all vehicle sales processes within the business.

KEY RESPONSIBILITIES

To manage the mix and specification of new products based on sales trends, local market intelligence and the allocation and production constraints. Manage the supply of used vehicles. Ensure all vehicles are funded appropriately and any issues in this regard are notified to the Head of Business immediately. Implement and develop customer follow up systems and procedures to increase customer loyalty; aid in maintaining the accuracy of the customer database. Maximise commercial opportunities through developing and implementing effective and consistent events and campaigns. Understanding of manufacturer mystery shopping criteria and ability to apply this knowledge. Actively convey the culture of putting customers first by means of TDF at all times and comply with the principles of the FCA for both the customer and the business. Maximise sales opportunities by offering finance solutions to customers and ensuring each customer receives excellent customer service as well as adhering to the FCA guidelines at all times in regards to portraying financial information and regulated activities. Recruit and select the sales team members in line with organisational and manufacturer requirements. Maintain a safe and healthy working environment, ensuring staff comply with Health and Safety requirements.

POLICIES

All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.

PERSON SPECIFICATION

Essential

Proof of Right to Work in the UK.

Experience

Essential

Motor industry experience. Previous Managerial experience 

Desirable

Relevant manufacturer experience.

Skills & Knowledge

Essential

Full UK driving licence. Smart appearance. Excellent numeracy and literacy. Competency in IT.

The Harwoods Way

Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:

We Treasure our people and our customers

We challenge ourselves to grow & improve

We grab responsibility

We run in the same direction as one team

We inject energy and fun into our work

We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:

Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN

We operate across 6 counties in the South East of England, namely:

Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire

With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:

recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition

After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.

We demand the best for our colleagues and our customers and look forward to your application at style="color: rgb(0, 0, 0);">  

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