Band 3 Senior Administrator

3 weeks ago

Leicester, United Kingdom Leicestershire Partnership NHS Trust Full time

Job summary

We at Leicestershire Partnership Trust have an exciting opportunity for a full-time Senior Administrator to join our Adult learning Disability and Autism Assessment Service based at Winstanley Drive Health Centre in Leicester.

We are looking for an administrator with great organisational and communication skills to lead in all administration tasks involved in supporting our multi-disciplinary team.

This will involve, booking appointments, sending out relevant paperwork, supporting our clinicians and clients with any email or phone-based queries. As well as assisting with data collection, service evaluation and future developments.

Main duties of the job

To provide comprehensive administrative and/or secretarial support to an individual, clinical team or specific service area to harmonise efforts and specialisms of all disciplines/ staffs to achieve effective and efficient service provision.

To plan and organise appointments, meetings, clinics, rosters, diaries, activities and order products and services that enable effective and efficient use of staff time.

To be responsible for advising, training, supervising, and directing the efforts of other administrative staff within the team.

To ensure that standards of service appropriate to the area of work are met and act and reporton any concerns and delays that will affect staff, service, patients or the organisation.

About us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1 million people living in Leicester, Leicestershire and Rutland.

Here at LPT, our values are Compassion, Respect, Integrity and Trust, which we keep at the heart of everything we do.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information are contained in the attached document titled Information for Applicants.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Job description

Job responsibilities

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto the attached Job Description and Person Specification

Person Specification

Personal Attributes

Essential

Able to work under pressure and handle conflicting demands efficiently in a professional manner. Self-motivated with the ability to motivate others. Able to work on own initiative and work as part of a team. Flexible and adaptable to meet the changing needs of the service. Ability to deal with complaints or difficult / emotive situations, as they arise taking appropriate action and knowing when to escalate. Ability to communicate effectively at all levels and using a variety of mediums to contribute to an effective work environment that creates positive working relationships.

Qualifications

Essential

Good general education up to GCSE level including English language grade C or above. RSA III typing/audio typing qualification or equivalent experience, or NVQ 3 in administration or is able to demonstrate equivalent knowledge and experience in delivering an efficient administrative service.

Standard Requirements

Essential

Commitment to Equality & Valuing Diversity Principles. Understanding of Confidentiality & Data Protection. Understanding of the service users of the Trust (which could include lived experience of conditions the Trust deals with or of receiving services relevant to those the Trust provides).

Experience

Essential

Previous experience of working in a busy office environment in an administrative function. Previous experience of dealing with change. Experience of supervising others carrying out tasks or duties.

Desirable

Experience of SystmOne.

Knowledge and Skills

Essential

Proficient use of all Microsoft Office Packages. Demonstrate knowledge of inputting and retrieving data accurately. Excellent keyboard skills. Demonstrate problemsolving skills using own judgement and initiative. Ability to organise, plan and prioritise own workload and that of others to meet deadlines. Demonstrate professional and efficient telephone manner including the ability to take accurate and concise telephone messages.

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