Operations Manager

1 week ago

Hereford, United Kingdom Taurus Healthcare Limited Full time

Job summary

An exciting opportunity has arisen for an Operations Manager to join the North & West Primary Care Network providing day-to-day management for our expanding team.

N&W has an excellent network team working across 5 GP practices in rural and market town communities. We are looking for an enthusiastic and competent Operations Manager to help us build on this success for the next phase of PCN development.

The Operations Manager will assist the PCN Development Manager with the implementation and development of roles, ensuring they meet the needs of the PCN and are fully embedded within network teams. This includes supporting roles employed through the additional roles reimbursement scheme (ARRS) and other PCN funded schemes.

The post holder will support the leadership team with managing specific projects and the achievement of contract targets. They will play a vital role in developing new and innovative service provision focused on population health management.

The role is for hours per week, however a job share will be considered.

Interview date: 7th October 2024

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Main duties of the job

The Operations Manager will be responsible for:

Developing robust operational plans to implement directives agreed by the PCN Practices with the Development Manager and Clinical Directors Overseeing and managing PCN staff, ensuring that services are delivered according to SLAs and/or job descriptions and operational plans Implementing and maintaining PCN services supporting delivery of network contracts and performance targets including: PCN DES specifications, Impact & Investment Fund (IIF) targets, Enhanced Services, and local contracts.

About us

Taurus Healthcare was established in 2012, as the provider arm of the GP Federation serving 185,000 patients in Herefordshire. Founded and owned by the partners of the entire Herefordshire Primary Care community, Taurus is focused on providing excellent out of hospital services for patients. Our ethos is to provide high quality and cost-effective health outcomes that are delivered as close as possible to the patients home, whilst ensuring that patients who do require in hospital services are seen as quickly and effectively as possible.

At Taurus Healthcare we strive to create a diverse, inclusive workplace, and welcome applications from candidates from all backgrounds including those from Military Veterans and family members of serving personnel.

Taurus Healthcare offer many employee benefits, such as:

Access to a generous NHS pension scheme with employer contribution. 33 to 38 days annual leave entitlement, including bank holidays, depending on service (pro rata for part-time staff). Access to the Blue Light extensive discount scheme.

The N&W Herefordshire PCN GP practices serve rural and market town communities responding to the wide - ranging health needs of the population. The network includes Kington Medical Practice, Ryeland Surgery, The Mortimer Medical Practice, Tenbury Wells Surgery, and Weobley and Staunton on Wye surgeries.

Job description

Job responsibilities

Job Purpose

The N&W Operations Manager will be responsible for and provide operational management to roles employed through the Additional Roles Reimbursement Scheme (ARRS) and PCN funded schemes.

The post holder will support the Clinical Director and PCN Development Manager with managing the implementation of identified projects, supporting achievement of contractual targets and PCN contracts.

The post holder will ensure that the additional roles team are fully embedded within PCN teams, providing high quality patient care. They will ensure that the additional roles team are set objectives and KPIs which align to the PCNs vision, priorities and requirements of the contracts, and this process is undertaken in co-production with the practices, keeping all stakeholders updated.

They will keep practices sighted on the requirements of the PCN contracts and progress made by the additional roles staff against their objectives and KPIs. They will also undertake all aspects of line management of the additional roles team, including managing annual leave, sickness, complaints and disciplinaries.

The post holder will support the development of, and compliance with, internal and external policy, procedure and guidelines, clinical governance (where applicable), quality improvement, and working within a delegated budget. They will support the PCN to adopt new technology to enhance patient care and improve data quality.

The role will also include supporting collaboration between practices and the PCN to support the delivery of care to each others patients, increasing operational efficiency and building resilience within primary and secondary care.

The post holder will work with the PCN team to identify opportunities for new and innovative service developments and lead on them in accordance with national strategy and emerging knowledge and techniques.

The post holder will deputise for the Primary Care Network (PCN) Development Manager as required.

PRIMARY DUTIES AND AREAS OF RESPONSIBILITIES

Key Responsibilities and Duties:

To develop robust operational plans to implement directives agreed by the PCN Practices with Development Manager and Clinical Directors Works collaboratively with teams across the network to deliver a safe and effective service which makes the best use of available resources Assists in the resolution of any complaints, resolving informal complaints locally and assisting in the investigation of and response to formal complaints as required Is aware of performance and quality indicators for all aspects of Primary Care Convenes and leads relevant meetings, ensuring outcomes are recorded and shared with member practices and key stakeholders To oversee and manage ARRS/PCN staff, ensuring that services are delivered according to SLAs and/or Job Descriptions and operational plans Leads recruitment of staff in collaboration with Taurus HR department, developing job descriptions and personal specifications for new roles identified by the network Operationally manages specified staff within N&W PCN including sickness, absence, performance, professional development, and training Liaises with clinical supervisors and additional roles staff, gathering feedback from N&W Practices and reporting on team KPIs to the practices, providing support to the additional roles team when required. Identifies any challenges with regards to recruitment and retention of additional roles staff and making any required changes Ensures that all staff are compliant with Taurus and Practice requirements by undertaking staff appraisals with support from clinical supervisors where necessary, working in partnership with the Training Hub to contribute to the training needs analysis and workforce development Management of rotas to ensure services are adequately covered, liaising with practice teams to ensure that they are informed of rotas. To implement and maintain PCN services supporting delivery of network contracts and performance targets including: PCN DES specifications, Impact & Investment Fund (IIF) targets, Enhanced Services, and local contracts. Explores new patient pathways in conjunction with PCN staff and practices to support General Practice resilience, contract delivery and enhance patient care Contributes to setting KPIs to monitor services and review these against performance to measure the impact of roles for patients and General Practice workforce Works closely with the relevant teams and Practices to support network implementation of agreed service changes, pathways, and quality improvement Helps staff within the N&W PCN understand and support delivery of its strategic objectives and outcomes framework Uses business intelligence and clinical data to report on services performance to PCN practices, Development Manager and Clinical Directors Seeks ways to use new technologies to improve productivity, enhance patient access and experience and to improve data quality. To deputise for the PCN Development Manager as required To support effective mechanisms for clinical governance and quality improvement in clinical practice, in partnership with medical. To encourage all staff to recognise their role in governance and quality.

Please see attached job description for full details.

Person Specification

Experience

Essential

Knowledge and experience of working in primary or secondary care Understanding of the health care system in relation to commissioners Leadership and management experience working in the health and care system Monitoring individuals and teams Converting strategy into practical delivery Project management IT & keyboard skills (including Microsoft Office, Microsoft Teams, EMIS) Budget management experience Previous experience of involvement in change management projects

Desirable

Primary Care IT experience to support contract delivery Use of electronic recording systems to support contract delivery

Personal Qualities or Attributes

Essential

Demonstrates a high level of integrity Ability to use own initiative, follow tasks through and work with a high level of autonomy Be responsive and agile, adapting to a rapidly changing environment

Qualifications

Essential

Educated to level 4 or above in certificate of higher education (CertHE), higher apprenticeship, higher national certificate (HNC), Level 4 diploma/NVQ; or equivalent experience. Degree or similar qualification or sufficient relevant experience at an equivalent level to the role.

Desirable

Masters level qualification in Management

Skills

Essential

Build strong personal relationships and have effective formal and informal networks Report writing and providing assurance Excellent interpersonal skills Literate and a good all-round communicator with staff of all seniority levels Good negotiation skills Analytical and problem-solving skills Ability to manage and prioritise own workload to meet deadlines Ability to work effectively as part of a team Good level of accuracy and attention to detail

Other Requirements

Essential

Understanding of confidentiality and data protection Required to travel to meetings and work from other locations as necessary in order to carry out work across the network Ability to work flexibly (including some work outside usual hours)

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