Customer Experience Coordinator

1 month ago


London, United Kingdom BELFOR Property Restoration Full time
South LondonFull-timePermanent

Customer Experience Coordinator

Who are we?

We know what we're doing - BELFOR is the global market leader in damage restoration. Our base in Germany: at over 40 locations with more than 1,100 employees. We look forward to hearing from you - become a restorer too

Your Tasks

Accurate data input into both BELFOR Systems, Xactware, Symbility and any other customer portals. Acting as the key liaison point between the customer, service centre and any contractors involved on claims, ensuring communication is precise Book appointments for both reactive and planned works electricians and plumbers Supporting customers with choosing their material choices for reinstatement works. Interim invoicing for reinstatement works Ensure SLA’s are adhered to and highlighting any issues to the Regional Operational Manager where necessary. To provide outstanding customer service always, remaining courteous and professional. Analysing and correcting financial data ensuring projected margins are accurate and PMC is updated weekly. Resolve customer queries and ensure any complaints are escalated to your Regional Operations Managers. Understanding of all contracts you are responsible for. Appointing and issuing purchase orders and communicating with suppliers as and when required. Adhere to & ensure compliance with BELFOR Health & Safety, Environment &Quality procedures for your local branch Flexibility to support across multiple contracts when required. Manage on call Rota for the region, ensuring all holidays have coverage. Attend training courses when requested Flexibility with working hours to support the needs of the team and customer demand Any reasonable management requests.

Your Profile

Strong communications skills both verbal and written. All actions to be outcome driven Good organisational skills and housekeeping Team player and able to work on own initiative and self-motivation. Customer service and administration experience

Our Offer

28 days Annual Leave

Annual Pay Review

Employee Bonuses

Retirement Pension Plan

Life Insurance

Health Cash Plan

Employee Assistance Programme

Induction and E Learnings

Annual Flu vaccination

Eye Test



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