Customer Experience Coordinator

4 weeks ago


London, United Kingdom ISG Central Services Ltd Full time

About ISG

ISG is a dynamic global construction services company.
We have had a hand in some of the world's most impactful and recognisable places, but our legacy is about far more than buildings. Across Europe, the Middle East and Asia, we deliver places where people and businesses make memories, forge new experiences, and reach their goals.
In short, we deliver the places that enable people and businesses to thrive.

Key accountabilities

Goals:

  • Support the development and execution of the CX strategy, identifying key touchpoints for improvement and proposing innovative ideas.
  • Assist in coordinating CX-related projects aimed at enhancing customer satisfaction and loyalty, ensuring project timelines are met.
  • Act as a liaison between departments and teams to align on CX initiatives and objectives.

Manage:

  • Effectively manage CRM in collaboration with other CX stakeholders and maintain customer data accuracy.
  • Collaborate with senior team members to develop actionable insights and recommendations based on data analysis.
  • Support customer engagement efforts by organizing feedback sessions, surveys, and focus groups, and promptly addressing inquiries or complaints.

Insights:

  • Support the CX leadership team in organising and executing CX events.
  • Contribute ideas for enhancing the overall customer experience across various channels and touchpoints.
  • Develop processes for data collection, analysis, and reporting to support CX initiatives.

Skills & experience

  • Strong analytical skills with the ability to interpret data
  • Excellent interpersonal skills, with the ability to work effectively in a team environment.
  • Strong written and verbal communication skills.
  • Detail-oriented with strong organisational and time management skills
  • Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and CRM systems.
  • Ability to adapt to a fast-paced and dynamic work environment, with a proactive and problem-solving mindset.

Qualifications

  • Degree educated or similar experience in a marketing, project management or client / customer facing environment desired but not essential.
What's in it for you?
  • Ongoing career development and accredited learning

  • Annual recognition and values awards

  • Global employee assistance program

  • Pension scheme

  • Life assurance

  • Private healthcare including private GP service and mental health pathways

  • As part of our wellbeing offering, ISG offers a monthly wellbeing allowance

  • Cycle to work scheme

  • Electric vehicle salary sacrifice scheme

  • Industry-leading family friendly policies (39 weeks maternity leave and 8 weeks paternity at full pay)

  • Volunteer day

  • Discounts such as cinema to ensure you're still loving ISG even when you leave the office

  • Most Friday's are a 4 pm finish providing work is completed for the week

  • Your work-life balance really matters to us, so in addition to your holiday allowance we have a You Day to allow you to take an extra day off to celebrate a special event, spend time with your family or just do something that will make your life easier or more enjoyable

  • Thriving networks including I-NOW (Women's Network), Race and Faith, LGBTQIA+, Armed Forced Covenant and the menopause working group, everyone's invited

If you'd like to speak to the Talent Acquisition team, please contact tateam@isgltd.com below for more details.

#J-18808-Ljbffr

  • London, United Kingdom Guinness Partnership Full time

    This role is with Shepherds Bush Housing Association who are now part of The Guinness Partnership.About the roleAs Customer Experience Coordinator you will coordinate, organise and provide administrative help and support to a range of customer-facing staff, by resolving the more complex tenancy-related issues without the need for direct supervision.You will...


  • London, United Kingdom Suitsupply Full time

    **As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store's lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize...


  • London, United Kingdom Hanson Wade Full time

    We are looking for a bright and enthusiastic Customer Experience Coordinator with a “can-do” attitude to join our growing Event Delivery team here at Hanson Wade. As a Customer Experience Coordinator, you will be helping our customers on a broad range of queries, problems and issues. You will support new or existing customers with their enquiries,...


  • London, United Kingdom Prostate Cancer UK Full time

    **Region** London **Vacancy Type** Permanent/Full Time **Job Summary** **Customer Experience (Supporter Care) Coordinator** **£22,500 - £24,125** **per annum** **Permanent, full-time (37.5 hours per week)** **Hybrid working with regular travel to our London Bridge Office** **What the job involves** We’re looking for a Customer Experience...


  • London, United Kingdom Cadogan Clinic Full time

    **Patient Communication Coordinator** Our multi award-winning clinic is looking for a talented Patient Communication Coordinator, to join our friendly and highly regarded team. With the ability to multi-task, you will be dedicated, organised and efficient; able to deliver an outstanding patient experience using exceptional customer-service telephony...


  • London, United Kingdom Hanson Wade Full time

    We are looking for an enthusiastic Customer Experience Coordinator with a “can-do” attitude to join our growing Customer Delivery team here at Hanson Wade. Hanson Wade specialises in producing and delivering conferences within the Life Science, Construction and HR industries. **The role**: **Key responsibilities**: - Handling multiple interactions at...


  • London, United Kingdom HelloFresh Full time

    **About the team** The Customer Experience Team is responsible for optimising the customer experience throughout all aspects of the customer journey, from sign-up to the delivery of the box. We manage our customer care teams processes and work very closely with most other departments, to ensure that our customers are having the best possible experience when...


  • London, United Kingdom HelloFresh Full time

    **About the team** The Customer Experience Team is responsible for optimising the customer experience throughout all aspects of the customer journey, from sign-up to the delivery of the box. We manage our customer care teams processes and work very closely with most other departments, to ensure that our customers are having the best possible experience when...


  • London, United Kingdom ABI Interiors Full time

    We are looking for an experienced **Customer Experience Coordinator** to join our office located at the Design Centre, Chelsea Harbour. As the first point of contact for our UK and Europe client base, you will work to ensure a consistent customer experience across all touchpoints. **What You Will Be Doing**: - Effectively resolving customer concerns with...


  • London, United Kingdom ABI Interiors Full time

    We are looking for an experienced **Customer Experience Coordinator** to join our office located at the Design Centre, Chelsea Harbour. As the first point of contact for our UK and Europe client base, you will work to ensure a consistent customer experience across all touchpoints. **What You Will Be Doing**: - Effectively resolving customer concerns with...

  • Customer Experience

    3 weeks ago


    London, United Kingdom Hanson Wade Group Full time

    Immediate Start_ We are looking for a bright and enthusiastic Customer Experience & Event Coordinator with a “can-do” attitude to join our growing Event Delivery team here at Hanson Wade Group. **Essential Duties and Responsibilities**: **Events Assistant** - In your role you will be required to support in the planning and execution of Hanson Wade...


  • London, United Kingdom BMW Park Lane Full time

    **What does this role involve?** - Handling complaints and following through to swift and effective resolution. - Managing the administration of all compliance specific complaints including gathering evidence and creating files where required in order to support Customer Experience Manager - Supporting Customer Experience Manager with projects/initiatives...


  • London, United Kingdom ISG plc Full time

    About ISG ISG is a dynamic global construction services company. We have had a hand in some of the world’s most impactful and recognisable places, but our legacy is about far more than buildings. Across Europe, the Middle East and Asia, we deliver places where people and businesses make memories, forge new experiences, and reach their goals. In short,...


  • London, United Kingdom BELFOR Property Restoration Full time

    South LondonFull-timePermanent Customer Experience Coordinator Who are we? We know what we're doing - BELFOR is the global market leader in damage restoration. Our base in Germany: at over 40 locations with more than 1,100 employees. We look forward to hearing from you - become a restorer too! Your Tasks Accurate data input into both BELFOR...


  • London, United Kingdom BELFOR Property Restoration Full time

    South LondonFull-timePermanent Customer Experience Coordinator Who are we? We know what we're doing - BELFOR is the global market leader in damage restoration. Our base in Germany: at over 40 locations with more than 1,100 employees. We look forward to hearing from you - become a restorer too! Your Tasks Accurate data input into both BELFOR...


  • London, United Kingdom ISG Full time

    About ISGISG is a dynamic global construction services company.We have had a hand in some of the world's most impactful and recognisable places, but our legacy is about far more than buildings. Across Europe, the Middle East and Asia, we deliver places where people and businesses make memories, forge new experiences, and reach their goals.In short, we...


  • London, United Kingdom Adventure Experience Full time

    We are currently looking for Visitor Experience Hosts to come and join the team We are all about creating an exciting Adventure Golf experience the whole family can enjoy and are looking for charismatic and energetic Front of House Hosts to engage with our visitors and really bring our Adventure Golfing expedition to life! Engaging with our visitors to...


  • London, United Kingdom Adventure Experience Full time

    We are currently looking for Visitor Experience Hosts to come and join the team at: Jurassic Island Adventure Golf Harrow. An educational Adventure Golf journey, where Jurassic giants prowl amongst jungle vegetation and 18-hole’s of jaw-dropping Adventure Golf action. We are all about creating an exciting Adventure Golf experience the whole family can...


  • London, United Kingdom Apleona Full time

    **Workplace Experience Coordinator** **Location - London, **SE1 7ND** **Hours - Monday - Friday, 08:00am to 17:00pm** Company Benefits: - 22 days holiday plus BH - Employee discounts via Perkbox - Dental Insurance - Cycle to work - Access to a virtual GP and access to a health & wellbeing app - Training & Development Are you dedicated to delivering...


  • London, United Kingdom Splend Full time

    Please note: Rostered weekend work is a mandatory requirement of the role. On rostered weekends, (Saturday / Sunday) employees will receive a rostered day off on the following Monday/Tuesday respectively. About Us Splend provides people from all walks of life the freedom to earn an income through flexible, all-inclusive car subscriptions. Our unique...