Administrator - Merseyside
3 months ago
Role
We have an opportunity for a Administrator to join our Repairs and Maintenance team in Merseyside. The primary responsibility of this role is working as part of a team in a call centre environment assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and their residents
Key Tasks / Activities / Responsibilities
Answering calls to tenants in relation to repair works and dealing with queries in an effective manner. Using company systems to process orders adequately in order to invoice clients. Updating the system with all interactions with residents Processing supervisory or trade reports to determine action required to resolve repairs. Resolution of minor complaints at call level. Maintain logs and monitor variation request. Maintain and action emails from contract mailboxes. Answering payment queries of both sub contract and client. Working with Supervisors and trades people to organise and schedule work Ordering equipment needed for the operatives job. Keeping all activity logged and up-to-date in an accurate manner. Liaising with staff at customer sites keeping them up-to-date with progress information. Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance.
Key Knowledge
IT Literate Customer Service Maintenance sector terminology KPIs ROCC
Key Skills
Excellent Telephone Manner Customer Service focused Excellent Communication skills Ability to identify problems Ability to identify customers’ needs Willing to go the extra mile to deal with a difficult situation Ability to prioritise issues Ability to meet tight deadlines Ability to work under pressure Attention to detail Team player
Key Experience
Previous experience in a similar role
Other Key Information
All staff has a personal responsibility and accountability to Axis to ensure that their day to day activities adhere to the Sustainability Policy Statement and Plan and minimise the impact upon the environment. It is the responsibility of all staff to ensure that their day to day activities embrace sustainability and reduce the impact upon the environment by minimise waste and maximise recycling; saving energy; minimise water usage and report any electrical faults, water leakage or other environmental concerns to the facilities or line manager.
Benefits
22 days annual leave which increases with length of service Pension Perkbox rewards Long service rewards Volunteering days Cycle to work scheme-
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