Medical Receptionist

4 weeks ago

Burton upon Trent, United Kingdom Barton Family Practice Full time

Job summary

Barton Family Practice is looking for additional enthusiastic medical receptionist to join our friendly, supportive, well-organised, forward thinking Practice team. We are a semi-rural practice on the edge of the Peak District situated in the pleasant village of Barton under Needwood, with excellent road and rail connections to the Midlands and beyond. We provide high quality care, and our patient-focus is reflected in our excellent patient satisfaction rates, high QOF achievement and Good CQC rating.

Purpose built premises with District Nurses, Physiotherapy, Podiatry, Midwives, Health Visitors and CBT therapists on site

7200 patients

Training and research practice

4 Partners (3 WTE), Clinical Pharmacist, Nurse Practitioner, 2 Nurses, Nurse Associate, HCA, and Phlebotomist

Well organised reception and Admin team

EMIS Web, AccuRx, DOCMAN 10 and workflow management

Chronic disease clinics, minor surgery, and contraceptive implants

Provide cover to adjacent Cottage Hospital

Main duties of the job

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. Dealing with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.Receive and make telephone calls as requests for home visits, ensuring careful recording of all relevant details and where necessary refer to On-Call repeat prescription requests and ensure that they are ready within (2 working days) & forwarded to the correct pharmacy. Accurate recording ofpatient information on to the computer as required. Dealing withPatient notes and correspondence in a timely manner.

About us

Barton Family Practice is a real friendly team whose aim is to deliver the best patient care for each individual patient. Being a good team player is a vital part of our receptionist role. You will be well supported by colleagues and will find this busy role rewarding and demanding, learning many new skills to give you job satisfaction.

You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Efficiently use numerous IT applications to maintain accurate patient records.

The post holder will form part of the multidisciplinary team providing high quality care for patients of the practice. The role of Receptionist is fundamental to the smooth running of the practice and has a unique role in building relationships with patients

The post holder will be the first point of contact for patients at the practice. The role is varied and includes face to face work with the public and administration duties. The post holder will need to have a clear understanding of customer care and be able to work as part of our friendly team. Job description

Job responsibilities

BartonFamily Practice

JOB DESCRIPTION

JOB TITLE: MEDICAL RECEPTIONIST 25 Hours a week over 3 days

REPORTS TO: PRACTICE MANAGER

HOURS: 25 hours - Hourly rate of pay £ per hour

25 hours per week (over 3 days) covering Monday to Friday Surgeryhours 08:00 until 18:30 Monday to Friday. Shift patterns to be agreed.

Job Summary:

Receive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way.

Providegeneral assistance to the Practice team and project a positive and friendlyimage to patients and other visitors, either in person or via the telephone. Efficiently use numerous IT applications tomaintain accurate patient records.

Thepost holder will form part of the multidisciplinary team providing high qualitycare for patients of the practice. The role of Receptionist is fundamental tothe smooth running of the practice and has a unique role in buildingrelationships with patients

Thepost holder will be the first point of contact for patients at the practice.The role is varied and includes face to face work with the public andadministration duties. The post holder will need to have a clear understandingof customer care and be able to work as part of a team.

Job Responsibilities:

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter requests for home visits into the visit list, ensuring careful recording of all relevant details and where necessary refer to On-Call Doctor. Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours (2 working days) or forwarded to the correct pharmacy Prepare notes/labels for specific clinics held, ensuring completion of all associated paperwork Travel Clinic paperwork Advice patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. Enter patient information on to the computer as required. Patient notes and correspondence:

o Retrieveand re-file records as required, ensuring strict alphabetical order is adheredto

o Ensurecorrespondence, reports, results etc are scanned/filed promptly and in thecorrect records, ensuring that all recent correspondence is available whenpatients are seen.

o Ensurerecords are kept in good repair with all necessary information on the outsidecover clearly visible.

Make and serve refreshments, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff. Premises: SECURITY

o Openup premises at the start of the day when first to arrive, de-activate alarm andmake all necessary preparations to receive patients.

o Whenlast to leave at the end of the day, ensure that the building is totallysecured, internal lights are off and the alarm activated.

Ensure that all new patients are registered onto the computer system promptly and accurately Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager. Overtime is also needed to help cover annual leave and staff sickness, this overtime is mutually agreed with the Reception Team Leader.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting andmaintaining their own and others health, safety and security as defined in thePractice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified

Equality and Diversity:

Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

Thepost-holder will participate in any training programme implemented by thePractice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

Thepost-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk, raise and review significant events and help with audits and surveys to maintain quality assurance. Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources

Communication:

The post-holdershould recognize the importance of effective communication within the team andwill strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

Thepost-holder will:

Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audits where appropriate Person Specification

Experience

Essential

Minimum previous job specific training: patient/customer service Experience of working directly with members of the public in a busy patient/customer facing environment Experience of answering telephone calls in a high call volume environment Experience of working as part of a team

Desirable

Experience of working directly with members of the public in a busy NHS environment experience of using EMIS WEB Docman AccuRX

Qualifications

Essential

GCSE CSE O Level A TO C GRADE MATHS AND ENGLISH Good General Secondary Education

Desirable

Higher education College education Educated to A level standard Other specific qualifications Medical terminology Customer Services Computer Qualifications

knowledge and skills

Essential

IT skills: Intermediate Keyboard skills: Proficient Library & indexing skills knows ABC Literacy skills spelling, comprehension Numeracy skills Organisational / problem solving skills Verbal communication skills ability to deal with people in person and on the telephone Good interpersonal skills to develop and maintain effective working relationships; ability to work to and meet firm deadlines; ability to work on own initiative Verbal reasoning skills

Desirable

good knowledge of WORD and Xcel Clinical software skills EMIS

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