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Infrastructure Technical Lead

4 months ago

NewcastleunderLyme, United Kingdom New Look Full time

From our first store in the 1960s, a little Taunton shop with great clothes and even better prices, to an omni-channel business serving millions of customers… we're New Look. 

Our purpose is always to inspire That New Look Feeling and we believe that starts with us. Our values motivate us every day: we play to win, we’re customer-obsessed and we work as one. 

The Role

We're looking for an Infrastructure Technical Lead to manage and oversee our M365 cloud platform, EUC device estate, and various critical services including Active Directory, DNS, Citrix, and SQL Servers. You'll provide day-to-day operational support, lead major incident resolutions, and drive strategic infrastructure improvements.

Responsibilities

Manage M365 cloud and EUC device environment (MECM and Intune). Oversee services like Active Directory, Entra AD, DNS, Remote Access, Citrix, and more. Provide 2nd and 3rd line operational support. Lead technical activity during major incidents and problem management. Implement and monitor server and storage changes. Support and coach a team of engineers, acting as the technical resource for queries and escalations. Ensure infrastructure changes meet service acceptance criteria and manage assets and configurations. Expertise in core technologies including Azure, Microsoft Server/Workstation, IBM/Cohesity, SCOM, SCCM, Azure Stack HCI, VMware, SQL, and Microsoft 365 Experience in retail systems (POS) is advantageous. Strong skills in capacity, availability, security, and service support management.

Values & Behaviours

At New Look ‘How’ we deliver is as important as ‘What’ we deliver. We live our values, underpinned by our behaviours. 

Play to Win: being bold, brave, empowered. Being proactive in finding and implementing solutions and taking ownership of the Network infrastructure It starts with me: having a growth mindset. Staying up to date with the latest industry trends, technologies and best practices in Networking and finding ways to improve it. We are one: being collaborative, inclusive and caring. Working with the wider IT community and being the go to technical expert for Infrastructure related issues. Customer obsessed: delivering on our customer and service promise. Ensuring that the Infrastructure is always available and performing optimally, providing timely and effective technical support to end-users, and proactively finding ways to improve the network infrastructure to better meet the needs of the customers.

Technical Knowledge & Experience

A degree in IT or related business topic (desirable)  Experience as an End User Compute or 2nd Line Engineer  ITIL Foundation Certificate  Microsoft MCP – Installing & Configuring Windows 10  Microsoft Certified Systems Administrator (MCSA) (desirable)  Experience with Microsoft 365 (essential)  Experience with Microsoft Exchange & Email Filtering  Experience with Active Directory Policy (Group Policy) Administration (desirable)  Experience with Entra AD  Experience with Enterprise Anti-Virus solutions (desirable)  Experience with SCCM (Config Manager) & Endpoint Manager (Intune) (desirable)  Experience of packaging applications and utilities for use with SCCM.  Experience of MacOS & JAMF management tools (optional)  Knowledge of core technologies including Cloud (Azure), Microsoft Server/Workstation, Storage/Backup (IBM/Cohesity), Management Services (SCOM, SCCM), Virtual (Azure Stack HCI, VMware), Databases (SQL), Microsoft 365 (Teams, Email, In-Tune, One-Drive, SharePoint).  Experience with Remote Access (AOVPN and RSA), Citrix, AD Manager Plus, Enterprise SQL Servers, MoveIT Automation and FTP, Backup, Monitoring 

Why New Look? 

The amazing people, the fashion – there are so many reasons to love working at New Look. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. You’ll also receive these amazing benefits, to name only a few: 

40% staff discount  Monthly 25% off privilege vouchers for family and friends to enjoy  Season ticket loans  Pension - A contributory private pension scheme  Virtual GP access 

Apply now to find out more 

We pride ourselves on being a flexible employer. Although this is a full-time role, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.